Store Manager, Drammen

Store Manager, Drammen

About Tesla

Tesla’s goal is to accelerate the world’s transition to electric mobility with a full range of increasingly affordable electric cars. California-based Tesla designs and manufactures EVs, as well as EV powertrain components for partners such as Toyota and Daimler. Tesla achieved profitability early Q1 of 2013 and delivered more than 4,900 Model S to customers in North America. Model S is the world’s first premium sedan to be engineered from the ground up as an electric vehicle and was named Motor Trend’s prestigious 2013 Car of the Year.

The Role

The Store Manager will ensure a high level of customer service on a continuous basis. The successful candidate will also be responsible for monitoring key retail metrics and working with store personnel to drive growth while maintaining strong customer relationships. The ideal candidate has a proven track record as well as demonstrated organisational and leadership skills within a retail environment.

 Responsibilities

• Hire, develop and manage all Store Personnel.
• Influence and align store personnel to Tesla’s strategic retail goals.
• Responsible for achieving monthly retail objectives.
• Develop customer leads effectively from intake until reservation.
• Support staff training and serve as a brand liaison for new team members hired locally.
• Challenge individuals and the team to exceed objectives through coaching and mentoring.
• Support customers throughout their experience from initial contact through deepening interest and reservation.
• Identify and develop store-specific marketing opportunities to increase awareness and interest in the Tesla brand, with the simultaneous goals of increasing brand equity and generating retail leads.
• Respond to customer inquiries from various sources including the website, CRM system, direct e-mails, phone, events and in-store activities.
• Direct media inquiries to relevant departments.
• Adhere to processes regarding merchandise display and physical inventory.
• Maintain expert-level knowledge of Tesla products and technologies.
• Continuously improve processes and procedures to improve the Customer Experience.
• Identify training needs to the training team.
• Provide weekly, bi-weekly and monthly reports on customer feedback and delivery performance.
• Escalate matters that require senior management concurrence in a timely manner to line management.
• Perform ad-hoc duties as assigned by line management.

 Requirements

• Strong team-player.
• Excellent Communication skills, both oral and written.
• Ability to prioritise and manage multiple projects at the same time.
• Bachelor’s Degree preferred. In lieu of a degree, relevant experience.
• Proven experience managing a team in a professional environment required, including planning work and holiday rotas.
• Strong operational skills in a customer-facing environment required.
• Ability to manage store operations independently.
• Experience in Retail preferred.
• Fluency in English and Local Language required.

 Tesla Motors is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, colour, age, sex, ancestry, marital status, religion, national origin, disability, sexual orientation, veteran status, present or past history of mental disability, genetic information or any other classification protected by state or federal law. A EU passport or work permit is required for this position.