Norsktalende Customer Care Retention Specialist, Barcelona
Nordic Jobs WorldWide
- Frist snarest
- Ansettelsesform Vikariat
Ønsker du å jobbe med reaktivering og bevaring av kunder fra flotte Barcelona?
Are you looking for an exciting opportunity in Barcelona? Join our client's team of passionate customer-centric individuals with a track record of achievement reactivating and retaining customers in Norway, and write your own cheque!
Purpose
Drive customer reactivation and retention through marketing, promoting and re-engaging subscription services and explaining product offerings through outbound customer care interactions. The role requires a high level of customer care to negotiate re-activation and re-engagement of services, collect customer feedback, analyse data, cross selling activities, and overall support a client retention strategy.
Requirements
- Based in Barcelona, Spain
- Native / Fluent in Norwegian (verbal and written), with a good command of English
- Strong customer orientation (previous retentions / customer service experience is advantageous)
- Self-motivated to write your own cheque – excellent on-target-earning potential
- Office-based
- Strong PC literacy
Job description
- Excellent product knowledge to support the retention strategy
- Negotiate with customers for re-activations and re-engagement to retain business
- Gathering customer feedback, insight and satisfaction
- Building positive client relationships to build product and service confidence
- Effectively manage available the leads to maximize success rates with agreed KPI’s
- Adherence to Quality and Compliance requirements
Skills
- Dynamic and energetic
- Exceptional customer relationship skills
- Persuasive skills to support sales retention
- Good communication skills
- Goal and target oriented
- Proactive and professional
- Strong communicator
Start: July
Relocation package: Yes
Salary: Base + bonus
Is this you that we are describing? Then we would love to hear from you!
Om arbeidsgiveren
Nordic Jobs Worldwide er et profesjonelt nordisk rekrutteringsselskap som fokuserer på å koble kandidater fra Sverige, Finland, Norge og Danmark med bedrifter fra hele verden.
Nordic Jobs Worldwide er Nordens største rekrutteringsbyrå innen språkrekruttering, med kontorer i Oslo, Tallinn, Malaga, Malta og Lisboa. Vi matcher de mest spennende jobbene med nordiske talenter over hele verden. Vi har hjulpet over 3000 mennesker med å finne drømmejobben sin med våre 300+ partnere i over 30 land.
- Sektor: Privat
- Sted: 0150
- Bransje: Konsulent og rådgivning, Telekommunikasjon, PR, informasjon og kommunikasjon
- Stillingsfunksjon: Salgsledelse, Kundeservice, Kvalitetssikring
Nøkkelord
salg, kundesupport, service, development, Barcelona
- FINN-kode 358674657
- Sist endret