COMMERCIAL CUSTOMER SERVICE
MSC Norway AS
- Frist Snarest
- Ansettelsesform Fast
COMMERCIAL CUSTOMER SERVICE AT MSC NORWAY AS
MSC Norway is looking for a Commercial Customer Service Employee, who can provide excellent and effective customer service by utilizing knowledge of the industry, combined with strong communication and execution skills. In this role, your duties will span from handling bookings of all kinds, arrange haulage and other value adding services, BL handling, and daily contact with customers via phone and email, all this based on the local business strategy.
As a Commercial Customer Service Employee, you will be part of MSC’s Norwegian Agency, located at Lysaker. Our office of currently 30 colleagues will rely on you to contribute to proactively enable and generate value directly to our customers and business through a friendly, attentive, proactive, and knowledgeable approach.
Within our Import Team, you will continually be learning and adding tasks and responsibilities as you grow. Our Team is handling an ever-changing environment, and the dynamics of our Colleagues is key for our success.
PRIMARY TASKS & RESPONSIBILITIES
- Monitoring the status and operations of our feeder vessels, preparing the cargo manifests for Norwegian customs authorities and liaise with different ports and departments.
- Up-selling extra services such as customs clearance and in-land haulage.
- Sending arrival notices and invoices to our clients.
- Keeping our clients well informed of any delays, both in Europe and in other parts of the world.
- Work closely with transhipment ports in Europe in order to follow vessel operations and connections with our feeder vessels.
- Building strong relationships with MSC Agents for new business development establishment.
- Handling invoice disputes and legal claims.
- Participating in client meetings and taking clients on vessel visits in Norway.
PERSONAL COMPETENCIES AND QUALIFICATIONS
We are looking for a dedicated and extravert customer focused employee, who will balance customer needs towards MSC`s own interests. It will be an advantage if you have experience from similar work either in shipping or within freight forwarding. Education in shipping or logistics can compensate for lack of experience.
Furthermore, we expect you to show convincing examples of:
- Passion for providing a high level of Customer Service.
- Solution-orientated personality who always makes an effort to satisfy our clients .
- Business and process optimization knowledge.
- Thrives in a dynamic environment and has the courage to embrace changes.
- Actively engaging in teamwork.
- In addition to a Scandinavian language, excellent command of oral and written English is a must.
- Strong knowledge of Excel.
WE OFFER
- Part of the World’s leading Container Line with daily interactions across countries, cultures and disciplines.
- Opportunity to contribute to the continuous growth of MSC Norway as well as your personal growth.
- To be part of a dynamic, independent team and great colleagues.
- Challenges and responsibilities, with an opportunity to really leave your fingerprints.
INTERESTED
Please send your application and resume as soon as possible. Applications are reviewed and processed on an ongoing basis meaning the vacancy will remain open until a candidate is appointed.
Om arbeidsgiveren
WHO ARE WE?
At MSC we’re proud that through our organic growth from a one-vessel operation to a global organisation, we’ve managed to maintain and promote our family-business culture. We’re a company driven by People, and we believe it’s this ethos that has led us to be so successful. As the world's leading container shipping line, at MSC we have an established fleet of more than 830 container vessels, sailing on 300 trade routes and offices in more than 155 countries. But what we’re most proud of is our global team of over 200,000 dedicated people.
- Sektor: Privat
- Sted: Lysaker Torg 25, 1366 Lysaker
- Bransje: Shipping
- Stillingsfunksjon: Kundeservice
- Arbeidsspråk: Norsk, Engelsk
Nøkkelord
kundeservice, shipping, import
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- FINN-kode 361011271
- Sist endret