Technical Support Specialist
NAVTOR
- Frist 13.10.2024
- Ansettelsesform Fast
Technical Support
Our headquarters in Egersund are seeking motivated and engaged colleagues to join the Technical Support team.
Technical support personnel troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications among other duties. You are also expected to be a good spokesperson for the company’s service and product portfolio.
Duties and responsibilities
- Respond to tickets raised by customers via ticket system and phone calls
- Troubleshoot network, server and software issues
- Following up with customers to ensure the problem is resolved
- Setup products and services to activate and secure successful handovers from sales
- Work closely with the Technical Support team in other locations worldwide
- Take part in customer & technical support on weekend duty service on a rotational basis
- Reporting to Technical Support Manager, Egersund
Qualifications
- Previous work experience in technical support
- Excellent IT skills with proficiency in Windows client operating system, network, and server
- Experience with remote software installations and technical support including troubleshooting
- Flexibility to work with clients and team members across multiple geographies
- Excellent written and verbal communication skills in English
This position is perfect for someone who:
- Is interested in new technologies, as well as in shipping and navigation
- Is proactive, hands-on, and independent in their work
- Has excellent problem-solving and analytical skills
- Has excellent technical and user experience abilities
- Are comfortable with agile working
What's in it for you?
Joining our team comes with fantastic perks and opportunities, including:A collaborative and supportive work environment.
Opportunities for professional growth and development.
Competitive salary and benefits package.
Fun social arrangements and great office facilities in Egersund Forum.
Are you the person we are looking for? Send your resume and a cover letter highlighting why you're the perfect fit for this role through our recruitment portal.
Relevant candidates will be contacted, and we hold interviews on an ongoing basis.
We look forward hearing from you. Please reach out to us if you have any questions about the role!
Om arbeidsgiveren
NAVTOR is a leading force within maritime technology, providing innovative e-Navigation and performance solutions for the maritime sector. Through the application of cutting-edge digital technology, NAVTOR’s team makes life easier for navigators, while enhancing safety, transparency and efficiency for shipowners, ship managers and operators.
In 2012 NAVTOR released the world’s first type approved Pay As You Sail ENC service, and followed in 2014 with the launch of NavStation, the world’s first digital chart table. Headquartered in Egersund, Norway, NAVTOR has grown quickly and established a network of subsidiaries and distributors worldwide, spanning Norway, Sweden, Denmark, Germany, Greece, Poland, Singapore, Japan, the United States, India and the United Kingdom.
e-Navigation and Performance made easy
- Sektor: Privat
- Sted: Elganeveien 1, 4373 Egersund
- Bransje: IT - programvare, Maritim og offshore
- Stillingsfunksjon: Drift/Operations, IT-support
- Arbeidsspråk: Engelsk
meta.heading
- FINN-kode 370976154
- Sist endret