Join GlobalConnect as a Nordic Customer Operations Center Technician

Join GlobalConnect as a Nordic Customer Operations Center Technician

Are you passionate about Network solutions and enjoy helping others? Are you ready to be part of a team that ensures seamless digital experiences for customers across the Nordics? If so, we want to hear from you!

As a Nordic Customer Operations Center Technician at GlobalConnect, you'll play a vital role in our mission to deliver exceptional customer service and maintain the highest standards of network reliability. Working from our modern facilities in Fornebu, you'll be at the heart of our operations, handling real-time monitoring and management of network events and alarms.

About the Role:

We're looking for someone passionate about delivering exceptional customer service.

In this role, you will be key to ensuring positive customer interactions through effective incident and alert management. We support critical institutions like hospitals, banks, and police as well as major tech companies, ensuring their operations remain seamless with high uptime.

Picture this: it's a busy day at the operations centre. Your shift starts, and immediately you're scanning through real-time data, identifying potential issues before they escalate. A customer's network service is down—your quick response and problem-solving skills come into play as you manage their inquiry, keeping them updated and working tirelessly until the issue is resolved. Each day presents a fresh set of tasks, ranging from cross-departmental collaboration throughout the Nordic region to engaging in detailed technical issues. Your judgment and ability to prioritize and act with determination will be important, and as you are often the only person on the clock, you will often have reasons to feel proud of your achievements, and how you handled stressful situations.

Key Responsibilities:

• Monitor and Respond: Keep a close watch on network events and alarms for customers solutions, ensuring swift action to mitigate potential issues.
• Troubleshooting and Fixing Issues: Quickly diagnose and resolve technical problems, knowing when to escalate critical issues.
• Customer Support: Handle customer inquiries related to service outages, providing timely and effective solutions.
• Proactive Management: Engage in effective alarm management to prevent problems before they impact our customers.
• Shift Work: Operate within a 24/7 shift schedule, including nights and weekends, to maintain continuous support. During these times, you may often work alone, acting as our primary defense against network issues.
• Communication: Maintain clear and timely communication with relevant internal teams and customers, ensuring everyone is informed about the status and resolution of issues.
• Documentation: Accurately document incidents and resolutions to contribute to our continuous improvement efforts.

To succeed in this role, you need:

• Experience or education in network administration, security, and/or cyber security.
• Certification or experience with technologies such as Cisco CCNA, Aruba, Juniper, and Fortinet.
• New graduates with the right education are welcome to apply.
• Proficient in both Norwegian and English for effective communication.

Why GlobalConnect?

At GlobalConnect, we are committed to growing our pan-Nordic presence, and our 24/7 Nordic Customer Operations Center is a crucial part of this vision. We provide ongoing training and development opportunities for our technicians, ensuring that our team members are always at the forefront of the latest technologies. We highly value your growth, providing education and certification opportunities to ensure you advance both in this position and within the company.

Join our team where the customer is always at the center!