Love solving tech challenges and saving the day? We need you! 💻🛠️

As a Support Engineer at Promon, you will play a critical role with one foot in development and the other in customer success. You’ll gain hands-on experience with our cutting-edge technologies for both Android and iOS platforms, while supporting clients. With a strong focus on technical expertise and customer service, this position offers a unique opportunity to grow within a dynamic and collaborative environment.

Your responsibilities will include:

• Stay updated on product features and technical issues by actively collaborating with the development team for both Android and iOS.
• Provide technical support to clients, leveraging your deep understanding of the product.
• Manage and follow up on incoming technical problems and cases.
• Participate in product development by analyzing issues, identifying code-related problems, and communicating technical details effectively both to technical and non-technical audiences.
• Combine technical expertise with a customer-centric approach to meet the needs of clients.

Preferred Skills and Experiences:

• A service-minded attitude with attention to client needs.
• Strong sense of responsibility and ownership over your work and client relationships.
• Ability to take on complex technical tasks and solve problems efficiently.
• Fluency in English.
• Experience working with applications in an academic, professional, or personal project setting.
• Previous experience in customer service or client-facing roles.
• A bachelor’s or master’s degree in IT, programming, or security.

You'll also be a great match if this sounds like you:

You enjoy helping others and have a natural service-oriented mindset. You approach complex challenges with creativity and innovation, while collaborating effectively with your team to find the best solutions. Eager to share your ideas and discuss technical issues openly, you thrive in a team environment. You are curious by nature and inclined to go the extra mile to ensure optimal solutions.

Why you'll thrive as a Promoneer:

🚀 With mentorship from industry experts and exposure to the latest in mobile app security, you’ll be set up for success in both development and support functions.

📱 At Promon you'll be at the forefront of game-changing technology, contributing to world-leading, future-focused innovations. Your contributions will help shape the future as we relentlessly pursue groundbreaking solutions that redefine industry standards.

📈 Promon is planning on significant growth in the coming years. While we are growing, so will you as we encourage and support your passion, curiosity, and goals!

🛡 You will work with some of the world's best app security experts and mobile security thought leaders.

🌎 Get inspired, chat with our fun and engaging international team - share travel stories, cultural differences, and strange things to eat, while learning more about the world!

🥳 We love to celebrate - whether it's birthdays, team wins, reaching milestones, or the joy of holidays, we embrace the spirit of celebration that brings our team closer together.

💪 We value Trust as the foundation of our relationships, foster Curiosity to drive innovation, infuse Humor into our daily work, and inspire Ambition to achieve excellence in all we do.

Where you'll work:

Our office in Vika, Oslo is a hub for collaboration, featuring inviting communal spaces that encourage interaction and idea sharing. While we provide flexibility, we prefer a physical presence in our office 3 days a week.

Employment at Promon is contingent upon a satisfactory verification of a general background check, including education and employment verification. Any background verifications will be obtained with written consent from the individual.

Promon is an equal-opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.