Operations Manager

Role Description

The Operations Manager (OM) has a pivotal role at Burger King, dedicated to driving operational excellence and performance across a portfolio of restaurants. This role requires a strategic mindset coupled with a hands-on approach to guide operations units towards achieving Burger Kings vision and goals in Norway. Put the guest experience above all else by focusing on that the next guest is always the most important, striving to exceed expectations at every opportunity. Celebrate achievements as you drive innovation and surpass sales targets through clear leadership and expectations. Embrace our values, concept and standards to pave the way for operational greatness at Burger King.

Essential Duties and Responsibilities 

The Operations Manager is the operational leader responsible for the overall performance on the departments within the OMs portfolio, ensuring alignment with Burger King and government standards, by fostering continuous learning and growth while leading by example. Through on-site visits and report analysis, the OM aims at surpassing KPIs through clear leadership and expectations. The OM is responsible for driving financial success, meeting commitments, maintaining cost-effectiveness and exceeding guest expectations, embodying Burger Kings values within the OMs portfolio.

Responsibilities and Accountabilities 

• Strategic Leadership
  • Developing and implementing strategies to drive operational excellence across the restaurant portfolio.
• Performance Management
  • Monitoring and evaluating the performance of each department within the portfolio to ensure alignment with Burger Kings vision and goals.
• Financial Oversight
  • Ensuring financial success by meeting commitments, maintaining cost-effectiveness, and driving sales growth.
• Brand Representation
  • Upholding and embodying Burger Kings values and standards, representing the brand positively in all operations.

Accountabilities

• Guest Experience Management
  • Consistently striving to exceed guest expectations, ensuring that the next guest is always the most important focus.
• Operational Guidance
  • Directing operations units towards achieving excellence, utilizing a hands-on approach and leading by example in a goal-oriented manner.
• Innovation and Sales Initiatives
  • Driving innovation to surpass sales targets, celebrating achievements, and setting clear leadership expectations.
• Team Development and Training
  • Leading continuous learning and growth within the operations teams, ensuring adherence to Burger King and government standards.
• KPI Management
• • Conducting on-site visits and analyzing reports to surpass KPIs through clear leadership and management practices.

Skills and Competencies 

• Strategic Planning
  • Ability to develop and implement operational strategies to meet the organizations goals.
• Data Analysis
  • Proficiency in analyzing data to identify opportunities for improvement and ensure efficient processes.
• Leadership
  • Strong leadership skills to manage and optimize business processes relating to production, supply chain, logistics, customer service, and quality control.
• Budget Management
  • Experience in managing operational budgets, including forecasting, and allocating resources as required.
• Technical Proficiency
  • Familiarity with technical applications such as production automation, data entry, and using software to access project data, track budget information, and design processes.
• Adaptability
  • Ability to multitask, prioritize, and adapt to changing circumstances expediently.
• Communication
  • Excellent communication skills to effectively present updates on operational strategy and various initiatives to stakeholders, to facilitate collaboration, conflict resolution, and team building.
• Solution orientation
  • Addresses operational issues promptly, ensuring smooth processes and minimizing disruptions while keeping the solution and goal in focus.

Qualifications and Requirements

• Industry Experience: Minimum of 3+ years of Quick Service Restaurant management experience or relevant position.
• Working experience with operations excellence, alignment, and procedures.
• Strong finacial background with conection to the business results
• Previous experiences having responsibility for budget, results delivery and targets   
• Ability to make decisions while delivering results
• "Can do" - attitude 
• Proactive approach to fix and deliver 
• Strong skills in excell - results preparation and presentation to broader audience 
• Good communication/interpersonal skills, and a deep understanding of customers.
• Language Proficiency: Fluency in Norwegian and English to effectively communicate in the Norwegian market and to stakeholders.
• Can identify with our Values Empowerment, Accountability, Teamwork, Guest is KING! and Celebrate!

Is a person who actively contributes, are respectful, who are loyal and trustworthy, open and honest and who contributes to a fun work environment.