Customer Success Section Manager

Digital Solutions are seeking an experienced leader for our Customer Success Management team in the QHSE Product Line, to support our customers using Synergi Life. Synergi Life is a leading QHSE software for many industries, including energy, health, transportation and construction.

The Customer Success Lead will be part of the leadership team in QHSE Customer Success department. The Customer Success Management team leads on-boarding of new customers and working throughout the product lifecycle with the customer, aims to create strong customer relationships, and understand and support the customer in meeting their goals.

The Head of Section will be responsible for:

• Support implementation of both new and existing customers
• Managing resources within the section, including recruiting and training new employees
• Be a Project Sponsor and Account Manager for a selection of customers, acting as an escalation point when necessary
• Be responsible for additional sales for existing customers
• Develop Customer Success Manager’s knowledge and competence
• Develop and implement a Customer Success management process and mindset in the section and Customer Success Department
• Build and strengthen a strong internal culture based on company values

About you:

• Bachelor's degree in a relevant discipline
• Customer-focused with previous sales experience 
• Skilled in program and project management, leading medium to large/complex projects
• Strong analytical skills
• Capable of leading high-performing, multi-disciplinary teams 
• Excellent relationship-building skills, able to understand customer needs, establish and manage key relationships, and influence across various levels
• Strong influencing and negotiation skills, achieving positive outcomes with customers and delivery teams, with the ability to manage client expectations
• Ability to communicate effectively across cultures
• Available for some international travel
• Fluent in English with excellent written and oral communication and presentation skills

You will be central in implementing new ways of working and transitioning Project Management and Account management into the Customer Success Manager role.

The ideal candidate will have demonstrated leadership, high personal standards, a high degree of creativity, strong commercial acumen and a ‘can-do’ mindset. You must be a team player and have strong management and persuasive skills towards both the customers and the delivery teams.

You will have direct reports in most regions, and some travel may be required. 

What do we offer:

• Enriching Work Environment: Beautiful surroundings by the sea, access to sailboats, kayaks, tennis courts, gym facilities, free parking, and shuttle buses
• Embrace Diversity: Be part of an international and diverse team of experts
• Supportive and Caring Culture: Teamwork and inclusion across business areas and borders
• Career and Development: Build a large professional network and invest in your future
• Equal Opportunity Employer: We value diversity and invite you to be part of it

DNV is an Equal Opportunity Employer and considers for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

This position will be part of the leadership team in the QHSE Customer Success management department. The candidate will be central in implementing new ways of working, in transitioning PM and Account management into the Customer Success Manager role.

Application deadline: as soon as possible.

For more information: please contact alicja.pietraszek@dnv.com.