U.S. Embassy Oslo seeks Consular Clerk

The Consular Clerk position is a role that has primary responsibility for cashier duties and performs a variety of other regular duties in support of the Consular Section in the Nonimmigrant Visa (NIV) Unit and/or the American Citizen Services (ACS) unit, based on customer demand and existing backlogs.

Major Duties and Responsibilities

Consular Cashier duties (40%)

• Charges consular fees, prepares accounting reports and processes fee refunds.
• Proficient in the operation of our Automated Cash Register System (ACRS) and related procedural guides and references. Delivers end of day report without discrepancies and cash/receipts to Accountable Consular Officer (ACO) and main cashier.
• Serves as Section expert on fee-related processes and guidelines. Ensures accuracy of the consular exchange rate and of the Schedule of Fees provided to the general public.

Consular Assistant duties (60%)

• Provides applicants with advance instructions via email.
• Performs intake and initial screening of NIV customer applications. Reviews applications for accuracy and completeness, and determines classification and validity in preparation for the officers' interview.
• Corrects application information in systems, makes annotations and determines reciprocity fees, enters petition information, as applicable.
• Alerts officers to inconsistencies in applications and potential fraud indicators.
• Confirms accuracy and performs quality assurance checks of printed visas.
• Performs duties related to visa processing and distribution to ensure timely, accurate, efficient production, distribution, maintaining accountability of visa foils.
• Handles incoming mail and processes mail-in visa applications within 3 days. Works to keep both customers and officers informed of any issues that may arise.
• Assists officers with translation from Norwegian to English as needed.
• Assists ACS unit with intake and initial screening of applications as needed.

REQUIREMENTS

Experience:

Two years of work experience involving the application of regulatory materials, assessing documentary evidence with extensive public contact, and handling of financial records (such as invoices, refunds, credit records, or cash) is required.

Education:

High school diploma is required.

Language:

English: Fluency - Speaking/Reading/Writing

Norwegian: B1 - Speaking/Reading/Writing

*Documentation must be submitted for proof of language levels in all categories* This can include high school with language scores/grades, Exam from University, University instruction in language, Exam from Kompetanse Norge (Norwegian)

SKILLS AND ABILITIES

Must be able to function honestly and effectively while processing cash and cash items. Must be able to interact courteously and professionally with the general public. The incumbent is expected to operate with a high degree of independence. 

KNOWLEDGE

Must know how to use general office computer systems, including printers. Understand the concept of financial accountability and be able to demonstrate attention to detail.

REQUIRED DOCUMENTS

Please upload all applicable documents to your application. If you fail to submit a complete application, then your application may be disqualified for this position.

All Applicants must submit:

Residency Permit 

Work Permit 

Passport

High School Diploma

Norwegian Language Scores 

English Language scores

Cover Letter in English (Upload in Other Document 2)

Resume/CV in English (Upload in Other Document)

In addition, Eligible Family Member (EFM) Applicants must also submit:

Copy of Sponsor's Travel Orders/Assignment Notification (or equivalent)

Passport copy (only if invited to interview)

DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)

SF-50 (if applicable)

How You Will be Evaluated

*All applicants under consideration will be required to pass and maintain medical and security certifications.

*You will be evaluated against the qualifications and requirements in this vacancy announcement. 

*You may be asked to complete a pre-employment language or skills test.

*You must complete the application form and provide the required documents.

*Your application must address all the position qualifications and requirements including education, experience, language, and any knowledge/skills/abilities listed. If you fail to submit a complete application, then your application may be disqualified for this position.

The U.S. Mission offers a competitive compensation and benefits package for local employees. For Eligible Family Member (EFM) applicants, benefits should be discussed with the HR Office. The pay plan is assigned by the HR Office and confirmed by Washington, D.C.

Click the “Søk her” button at the top of the page to begin your application. 

Please address all relevant experience, education, language skills (including English and Norwegian), and job-related skills or requirements in your application.

You may edit your application any time before the vacancy closing date. If you fail to submit a complete application by the vacancy closing date of this vacancy, then your application may be disqualified for this position.

We foster a diverse, equitable, inclusive, and accessible workplace where employees can be themselves. We invite qualified applicants from all backgrounds to apply.  To request a reasonable accommodation, please contact the HR Office.

EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.