Customer Support Agent

Would you like to contribute to shaping the future of telematics? Are you a customer service expert who excels at building strong connections and providing solutions with a positive attitude? If so, we invite you to join our dynamic team at ABAX in Larvik.

As a Customer Support Agent at ABAX, you will be the primary point of contact for our customers, delivering high-quality support and solutions. Your responsibilities will range from addressing technical issues and taxation questions to managing general customer inquiries with efficiency and professionalism.

Apply now and become an integral part of our exceptional team!

Responsibilities:

• Manage a large volume of incoming calls, emails, and web/chat inquiries according to ABAX standards.
• Provide support and appropriate solutions to customer queries related to technical issues, taxation, privacy rules, and system functionality across all or selected product groups, ensuring follow-up until resolution.
• Record customer interactions accurately by entering and verifying information using the appropriate methods and systems.
• Maintain the company’s database using the applicable system.
• Demonstrate commitment to customer satisfaction by going the extra mile to engage and follow up with customers.
• Enhance customer communication by adding value, participating in meetings and training, and proactively obtaining leads during interactions.

We Believe You Have:

• A couple of years of experience in a similar role, preferably in customer service.
• Demonstrated interest in and ability to solve technical issues effectively.
• Handle incoming customer queries in alignment with established standards and performance targets.
• Possess excellent communication, presentation, and interpersonal skills in Norwegian; proficiency in Swedish is an advantage.
• Proficiency in English communication is required as it is our corporate language.

Personal attributes:

We are looking for a person who recognizes themselves in our four values: enthusiastic, customer-centric, innovative, and sustainable. We believe that you are well-organized, and communicative and have a good ability to prioritize your tasks. You possess an ability to grasp customers' issues easily and provide assistance in an empathetic and instructive manner. Taking ownership and advancing tasks with precision in the cases you handle is second nature to you. Additionally, you thrive in environments where you can effectively manage stress and pressure.

Other information:

• Start date: As soon as possible
• Work extent: Full time
• Location: Larvik

Background Check and Reference Verification:

Successful employment is contingent upon ABAX receiving satisfactory references.

As part of our hiring process, we perform a digital reference check through RefApp, an advanced online solution for managing this procedure.

Please be aware that a background check may be conducted simultaneously with the reference check.

Equal Opportunities:

At ABAX, we are dedicated to creating an inclusive environment for all our colleagues. This commitment extends to ensuring that our recruitment practices and processes are as inclusive as possible. We encourage applicants from all backgrounds to join us in strengthening our focus on equality and diversity in the workplace.

Additional information:

We are accepting applications until December 31st, 2024. The recruitment process will commence in the first half of January 2025.