Exciting opportunity to be part of a highly proficient Support team

About the job:

Mintra has an exciting opportunity for a Product Support Advisor to join our Service Centre team. If you enjoy troubleshooting and advising clients on tech solutions this could be for you! The successful candidate must have excellent written and verbal communication skills in both English & Norwegian/Swedish. Our products are supported online and you will receive equipment to work remotely within Norway, or you can be based in one of our office locations within Bergen, Stavanger or Oslo. 

As part of the Service Centre team, you will be responsible for assisting our customers in their use of Mintra software solutions by troubleshooting and advising. Working closely with our system development and consultancy teams, you will be part of our global service team responsible for supporting customers in the successful use of our systems and software.

The role will be fulltime.

Your responsibilities will include:

• Experience working with a ticketing system
• Desire to create documentation for customer use
• Experience in supporting the use of online systems
• Further education in IT / Technology
• Good commercial awareness
• Strong communication (written and verbal) skills, English & Norwegian/Swedish
• A highly organised and structured approach to work
• Experience in working with Oil and Gas customers

We'd like you to have:

• Bachelor Degrees related to subject or Computer Science or similar
• HR expertise
• Business Acumen
• Customer-focused mindset
• Excellent written and verbal communication skills in English
• Excellent presentation skills
• Analytical and strong problem-solving skills
• Global and cultural awareness

We would welcome applications from those who are able to communicate (written and verbal) in both English and Norwegian.

What we’ll do for you:

• Provide a competitive salary and benefits package including flexitime, insurances, flexible working

We want you to share our values:

• People are our business and the core of everything we do. You should be able to grow the talent within our business, nurture a friendly, engaging and rewarding culture and deliver an exceptional level of service to our clients.
• We explore and encourage you to demonstrate and reward creativity in your team. You will utilise the latest techniques and technologies, be inquisitive and take up the challenge.
• Open and collaborative, you should be helpful, respectful and flexible. We expect you to communicate effectively, sharing knowledge and your experience with the wider team.
• Driving performance, you should be commercially aware and have an entrepreneurial spirit. You lead by example, going above and beyond expectations and delivering real value.
• Delivering with pride and excellence in everything we do. We expect you to present solutions, on time and within budget and to a consistently high standard. You should offer honest and constructive feedback and take pride in your craft, never settling for ‘good enough’.