Pixii is looking for a Support & Commissioning Engineer to support Pixii Home customers

Who We Are: Pixii is at the forefront of revolutionizing energy storage solutions, enabling a cleaner and more sustainable future. Based in Norway, we specialize in cutting-edge Battery Energy Storage Systems (BESS) that deliver flexibility, reliability, and scalability for energy management. Through our innovative solutions, we empower businesses and communities worldwide to transition seamlessly to renewable energy sources. With a strong foundation in research, development, and partnerships, Pixii is committed to making renewable energy accessible and practical for everyone, everywhere. Guided by our values of innovation, ambition, and responsibility, we’re not just keeping up with the energy transition – we’re driving it.

The Opportunity: Are you passionate about making a difference in the world of energy storage? Join us as a Support & Commissioning Engineer — a vital role in our global operations and Customer Success team. You’ll be part of a dynamic and collaborative team that ensures seamless system integration, world-class customer support, and continuous improvement of our processes and tools.

As a Support & Commissioning Engineer, you will:

• Be a trusted partner for our customers by handling inquiries and commissioning requests for the residential segment with precision and care.
• Proactively commission and monitor systems, ensuring optimal performance and customer satisfaction.
• Drive innovation by collaborating with our Customer Success and R&D teams to refine processes and tools.
• Lead the way in strategic improvement, enhancing the efficiency of our Support & Commissioning organization for lasting impact.
• Embrace opportunities to travel internationally and build connections in a rapidly evolving, global industry.

Your Key Responsibilities:

• Ensure market-leading customer satisfaction through exceptional handling of inquiries and support requests for Pixii Home.
• Perform proactive commissioning and respond to customer needs via ticketing tools like HubSpot or Zendesk.
• Collaborate with internal teams to enhance workflows for commissioning and support processes.
• Contribute to long-term strategies for improving support efficiency with the right tools, processes, and resources.

What You Bring to the Role:

• Education: Bachelor’s or Master’s degree in Electrical Engineering, Data Science, or a related field.
• Experience: At least 3 years of relevant work experience, particularly with ticketing tools (HubSpot, Zendesk, etc.) and cloud-based systems like Thingsboard. Hands-on technical expertise is a must; experience with BESS is a significant advantage.
• Flexibility: Willingness and ability to travel internationally.

Key Qualities and Skills:

• Analytical and structured mindset.
• Strong customer service orientation and a collaborative attitude.
• Process-oriented with a knack for establishing and documenting workflows.
• Commercially savvy with excellent verbal communication and relationship-building skills.
• Proficiency in Microsoft Office 365 and a solid understanding of customer inquiry management.

Why Join Us?

• Competitive salary and benefits.
• Exciting opportunities for professional growth and development within a scaling company.
• Exposure to cross-cultural communication and enriching international travel experiences.
• A collaborative, innovative workplace driven by a meaningful mission: powering the world’s growing need for energy storage and accelerating the transition to green energy.

This role is based out of our new office in Drammen, just a hop and a skip from Drammen stasjon.

If you’re ready to take the next step in your career and make a tangible impact on the future of sustainable energy, we’d love to hear from you! Apply today and become part of the Pixii journey.

Application deadline: January 13th 2025

Our selection process will run continuously, and the advertisement may be closed before the recruitment process is finished if we have started with screening or interviews.

Pixii is an equal-opportunity employer. We advocate diversity and are committed to creating an inclusive working environment for all our employees. We believe that employees who feel appreciated and included will be more creative, innovative, and successful