Service Operations Manager

Service Operations Coordinator Health Management, Analytics & Fleet Operations

As we navigate the era of Maritime 5.0, ships are seamlessly integrating into expansive digital ecosystems. Owners and operators demand comprehensive visibility and control to enhance asset utilization and streamline their broader operations.

We are at the forefront of maritime innovation, leveraging cutting-edge data analytics to deliver end-to-end asset optimization. Our advanced model of Sense, Acquire, Transfer, Analyze, and Act (SATAA) encompasses both onboard and onshore elements, ensuring real-time insights and proactive management.

Our infrastructure is designed to capture equipment data, develop sophisticated predictive analytics, and utilize this information to forecast equipment anomalies and the remaining useful life of components. This enables us to schedule maintenance tasks with precision, minimizing downtime and maximizing efficiency.

An exciting opportunity has arisen within our team as Service Operations Coordinator Health Management. To support our predictive maintenance efforts, your role will be to perform operation of Health Management services, ensuring the highest standards of performance and reliability for our clients.

Responsibilities

· Operation of Health Management Services: Manage and operate health management services, including alert handling, connectivity monitoring, and conducting health management monitoring meetings with customers.

· Reporting and Investigation: Oversee the reporting and investigation of identified deviations using the Health Management Portal, Product Expert Portal, and Report Generator. Conduct quarterly reporting and regular meetings with product experts.

· Technical Operations: Support performance contracts through the technical operation of solutions, leveraging analytics and fleet operations to reduce risk.

· Project Management: Lead the delivery of new health management projects, ensuring continuous improvement of our services and operational excellence in our installed base and documentation

· Customer Service: Provide outstanding service to our existing health management customers, handling invoicing and cost management efficiently.

Qualifications and experience

· Educated as Bachelor or equivalent - Relevant experience can compensate for formal education.

· Experience with marine control system, equipment and applications.

· Knowledge of Kongsberg Maritime Products and digital offerings.

· Fluent written and oral communication skills in English

· Excellent cooperative skills.

· Solid commercial mindset.

You are able to

· Act on own initiative, make things happen and accept responsibility for the results

· Build a useful network of contacts and relationships and utilize it to achieve set goals

· Analyse complex issues and problems and come up with rational judgments

· Demonstrate specialist knowledge and expertise in own area

· Communicate in a clear, precise and structured way

· Co-operate well with others, share knowledge, experience, information and support others in the pursuit of team goals

What we can offer

· An exciting and important position working for the world-leading supplier of maritime solutions

· An inspiring and safe work environment

· Personal development and career opportunities

· Competitive pay and benefits

At KONGSBERG, "Protechting People and Planet" drives solutions, and diverse teams inspire innovation.

Work location
Ålesund (Norway) / Rauma (Finland)

Point of contact: David Vågnes, +4741235271

Kongsberg Maritime is a technology pioneer, enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers' toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 35 countries

Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 3000 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.

KONGSBERG is a leading global technology group. Throughout our proud two hundred year history, we have continuously advanced, applying innovative solutions to the needs of our customers, partners and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas. We are determined in our work to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.

Protechting people and planet