Customer Support Lead

We are on the lookout for a passionate individual dedicated to creating value through exceptional customer service as a Customer Support Lead. As the main point of contact for our customers, you will bridge our customers to our global network and broader organization.

Our environment is dynamic and consist of different people and capabilities. Are you looking for a position where no days are identical? If you thrive in a fast-paced setting and are eager to make a difference, wed love to hear from you!

This position will be a part of the business transfer from Kongsberg Maritime AS to Neuver Maritime AS which is planned during the spring of 2025.

Key Responsibilities

• Handle customer inquiries with professionalism and efficiency
• Manage the switchboard
• Register and update records for new and existing customers
• Perform screening and export control tasks
• Execute various administrative duties
• Create cases in our ERP system
• Coordinate with extended team to follow up customer inquiries

Qualifications and Experience

• University or business education. Relevant work experience can compensate for the lack of higher education
• Proven experience in customer-facing roles
• Fluency in Norwegian and English, both written and spoken
• Experience in the maritime industry is an advantage

Key Skills and Competencies

• Ability to act on own initiative, drive projects to completion, and take responsibility for outcomes
• Strong adherence to company policies and commitment to executing plans
• Capacity to work efficiently under pressure and manage high workloads
• Organized and structured, with excellent networking and collaboration skills
• Methodical and systematic approach to planning and setting priorities
• Clear, precise, and structured communication abilities
• Team player, sharing knowledge and supporting others in achieving team goals
  
  

This employment may require security clearance by the Norwegian National Security Authority, clearance through Civil Aviation Authority or a background check. Please note that this might affect the offer process or employment.

What we can offer

• An exciting and important position working for the world-leading supplier of maritime solutions
• An inspiring and safe work environment
• Competitive pay and benefits
• Social welfare club with social and recreational activities
  
  

Work location
Brattvåg

Point of contact
Veronika Dale Bjørkedal, Team Leader Spares, tel.: +4795142144

Protechting people and planet