Join Our Inflight Retail Team – Creating Memorable Onboard Experiences!

We are now looking for a dynamic and results-driven Category Manager to lead and optimize our onboard retail portfolio, including pre-order meals. If you thrive in a fast-paced environment and are eager to shape the inflight retail experience, this role is for you!

At Inflight Retail, we are passionate about enhancing our customers’ wellbeing during their journey. We take pride in offering a delightful selection of food and beverage products on our flights, complemented by a carefully curated range of travel retail items. By staying ahead of industry trends and collaborating closely with our external retail partner, we deliver an attractive and engaging inflight concept for our passengers.

Our work is highly visible, not only to our customers but also to our cabin crew, who play a key role in delivering a seamless inflight experience. By listening to our customers and fostering strong collaboration with our cabin crew, we continuously develop an attractive and engaging inflight retail concept.

In this role you will be responsible for:

• Strategic Category Management:
• Lead the development and execution of the inflight retail and pre-order meal strategy, ensuring alignment with overall business goals and customer expectations.
• Assortment Optimization:
• Collaborate with our retail services partner to curate an onboard assortment that drives revenue growth and enhances the passenger experience.
• Revenue & Profit Maximization:
• Continuously optimize the inflight retail product range to achieve revenue and profitability targets.
• Operational Excellence:
• Develop, implement, and update operational procedures in collaboration with internal and external stakeholders, ensuring compliance with regulatory standards.
• Contribution to Sales Tactics Development:
• Contribute to development of innovative sales strategies in collaboration with internal team members and partners to drive onboard purchases.
• New Product Development & Pricing:
• In collaboration with retail partner and internal teams, develop and launch new products, leveraging data-driven insights for pricing strategies.
• Stakeholder Collaboration:
• Foster effective communication and cooperation with internal stakeholders, including cabin crew, Marketing, Product & Customer Experience, Revenue and other teams, and ensure seamless execution of initiatives.
• Trend Analysis & Innovation:
• Monitor industry trends and customer preferences, integrating insights into category planning and product development to stay ahead of the competition.
• Sustainability Leadership:
• Drive the implementation of sustainability initiatives within the inflight retail portfolio, working closely with suppliers and partners to meet corporate sustainability objectives.

You are our ideal candidate if you have:

• Minimum 5 years of experience from similar positions in category management, preferably in the retail, FMCG, airline or hospitality industries.
• Strong analytical skills with a track record of using data to drive decision-making.
• Good communicator across different areas with the ability to influence decisions.
• Proactive with the ability to pursue own initiatives and introduce new ideas.
• Creative and customer-focused mindset with the ability to anticipate market trends.
• Hands-on approach to collaborate directly with cabin crew.
• Self-driven with positive attitude and interest in the aviation sector.
• Structured and able to prioritize due to time pressure.
• University degree in business administration, marketing or related field.
• Fluent in English, both verbal and written.
• Excellent PowerPoint skills with the ability to communicate set targets and performance to various audiences.
• Knowledge of food safety and regulatory compliance is a plus.

We can offer:

• Competitive company benefits including employee priced tickets
• Good pension and insurance schemes
• Positive and exciting place to work in an international organization
• Challenging, variable and dynamic environment
• Hybrid working model

So what are you waiting for? Apply now and make your smart career move!

You will need to upload a recent copy of your resume with a cover letter and tell us why you want to join us.