Bring Your Energy to TechnipFMC- Senior UX Researcher!

Job Purpose

We are seeking a highly skilled and experienced Senior UX Researcher to join our team. In this role, you will focus on understanding clients' needs, creating world-class client/customer journeys, and identifying the most effective touchpoints and interfaces, all integrated into our digital experience customer portal. Your insights will drive the design and development of user-centric solutions that enhance our clients' overall digital experience.

Job Description

Key responsibilities

• Conduct in-depth user research to understand clients' needs, behaviors, and pain points.
• Create and map world-class client/customer journeys to identify key touchpoints and opportunities for improvement.
• Identify the best touchpoints and interfaces to serve clients effectively within the digital experience customer portal.
• Collaborate with cross-functional teams, including designers, product managers/owners, and developers, to ensure user insights are integrated into the design process.
• Develop and execute research plans, utilizing a variety of methodologies such as interviews, surveys, usability testing, ethnographic studies, or any others finding to be relevant.
• Analyze and synthesize research findings to provide actionable recommendations for enhancing the digital experience.
• Advocate for a client-centric approach in all stages of product development and design.
• Present research findings and insights to stakeholders, effectively communicating the value of user research.
• Stay up-to-date with industry trends and best practices in UX research and design.

Key Interactions

• Internally: Client-facing Roles - Key Account Managers, Account Managers, Business Developers - Product Managers, Departmental Management, and VP Leadership.
• Externally: Customers and partners.

Accountability/Responsibility Levels:

• Autonomy: Works under general direction within a clear framework of accountability. Uses substantial discretion in identifying and responding to complex issues and assignments. Plans, schedules, and monitors work to meet objectives and quality targets.

• Influence: Influences customers, suppliers, and partners at the account level. Makes decisions that influence the success of products and team objectives. Engages with and contributes to cross-functional teams.

• Complexity: Performs a broad range of complex technical or professional activities in various contexts. Applies and develops creative thinking concepts or finds innovative ways to approach deliverables.

You are meant for this job if:

• Bachelor's or master's degree in Systems Oriented Design, Service Design, Human-Computer Interaction, Psychology, or a related field.
• 5+ years of experience in UX research, with a focus on understanding client/customer needs and journeys.
• Proven track record of conducting user research and translating insights into actionable recommendations.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and provide clear insights.
• Excellent communication and presentation skills, with the ability to influence and inspire cross-functional teams.
• Experience with a variety of research methodologies and tools.
• Passionate about creating user-centric solutions and delivering exceptional digital experiences.
• Experience in B2B market, especially EPC industry, is a plus.

Your Future at TechnipFMC

• Your journey starts with our onboarding program
• As an international company, we provide you with great opportunities for internal growth
• You will have the opportunity to attend development activities
• We offer benefits, programs and the possibility to work partially from home to support your Work-Life Balance
• We have benefits like company cabins, in-house gym, and sports teams
• You will be secured by good insurance and retirements plans

Practicalities

Deadline to apply: 30th of January 2025

Location: Lysaker