Exciting position in the maritime industry

Your tasks

• Coordinate Service Operations: Oversee scheduling, dispatching, and customer service to ensure timely and efficient service delivery.
• Plan and Manage Service Jobs: Develop detailed plans for each service job, covering Scope, Time, Cost, Quality, and Risk.
• Monitor and Assign Tasks: Track service requests, assign appropriate service engineers/technicians, and ensure efficient task execution.
• Maintain Accurate Records: Keep detailed records of service requests, work orders, customer interactions, and service reports.
• Collaboration and Process Improvement: Work closely with internal teams to improve service delivery processes and implement operational enhancements.
• Spare Parts Management: Order and dispatch spare parts upon customer or site request to ensure job continuity.
• Customer and Management Communication: Maintain regular communication with customers, provide updates, and report weekly to management on service progress, costs, and issues.
• Support: Collaborate with technical support teams to resolve customer and site issues, ensuring effective after-sales support.

Your qualifications

• Service coordination experience or interest in pursuing this role.
• Technical education or extensive relevant work experience.
• Knowledge of or interest in maritime operations and products.
• Familiarity with ERP systems (AXAPTA preferred), MS Excel, and file-sharing tools.
• Experience in commercial and customer-oriented roles.
• Strong verbal and written communication skills in English.
• Ability to communicate ideas clearly and professionally.
• Ability to work under pressure, meet deadlines, and collaborate effectively in a team.

We offer

• Drive: We support you in pushing technical boundaries.
• Focus: We engage in dedicated project and product developments.
• Empower: We offer flexibility to deliver within project frameworks.
• Inspire: We work as a friendly, diverse, and international team with an open-door policy.
• Develop: We invest in knowledge development through courses and opportunities with cutting-edge technology.
• Deliver: We focus on results-oriented deliveries while maintaining a healthy work-life balance.

Are you interested in the position and still have questions? Please do not hesitate to contact us.