Elevate Your Career in the Arctic – Service Manager Position at Radisson Blu Polar Hotel!

For 130 years, we’ve been committed to continuously improving what we do for our guests and the people we work with. As Service Manager, you’ll be responsible for overseeing and administrating daily operations in the front desk. Ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for team.

Who are we looking for?

The key responsibilities and accountabilities of this role involve overseeing daily operations at the hotel reception, ensuring alignment with business strategies and budgets. The position requires continuous development of department knowledge and skills, fostering a positive service attitude among staff, and maintaining a productive work environment. Additional duties include managing personnel levels according to activity needs, contributing to the creation and implementation of procedures to enhance guest satisfaction and revenue, and handling guest feedback. The role also involves supporting the Front Desk Manager with shift planning, assisting with new hires and training, managing bookings and groups, maintaining the gift shop inventory, and assuming leadership in the absence of the Front Office Manager.

The ideal candidate should have a "Fagbrev" or other relevant education, along with a minimum of 2 years of experience working in a reception role. Excellent communication skills in English are required, and proficiency in Norwegian is preferred.

We are looking for a service minded person that is team oriented and has a commercial focus. Quality in everything your do and a problem solving mindset. You are passionate about the hospitality industry and about providing excellent service to guests, colleagues and suppliers. You work with a high level of integrity for the company, team and yourself.