CUSTOMER LIABILITY MANAGER

Customer Liability Manager, lawyer

SAS Customer Service handles millions of customer contacts annually through our centers and external partners. We are currently in the process of renewing and adapting our service to meet travelers' future needs. To support this, we are now looking for new Liability Managers to join our team, which is spread across offices in three countries.

Key Responsibilities

• Managing disputes related to passenger rights.
• Staying updated with case law in the area of air passenger rights.
• Providing legal advice to ensure compliance with relevant regulations for air passenger rights.
• Exercising a commercially sound strategy for disputes and negotiations.
• Instructing and providing legal counsel with necessary documentation in international markets.
• Collaborating with national enforcement bodies and trade organizations.
• Participating in internal cross-functional process development.
• Assisting in case management of escalated complaints.
• Supporting and training customer service staff.

In this role, you will have the opportunity to develop as a lawyer through experience as a representative for SAS in disputes. You will be responsible for the entire court process, including defense statements and evidence, as well as settlement negotiations regarding compensation under the various passenger rights regulations. You will need to be prepared for some travel within and outside Scandinavia.

Your qualifications:

• Law degree
• Work experience within the filed is meritorious.
• Experience in consumer rights and regulations for passenger rights is meritorious.
• Experience in international law within EU markets is meritorious.
• Experience in court disputes is meritorious.

To succeed in this role and thrive in the workplace, you need to be:

• Communicative and open to collaboration.
• A team player who is confident in your abilities and can make independent decisions within your role to achieve set goals.
• Possesses good organizational and planning skills, and thinks structurally and strategically with an eye for detail and a holistic perspective.

About the position:

• Full-time, permanent position with a probationary period.
• Located at the SAS office in Norway.
• Partial remote work is possible according to the hybrid policy.
• Start date as soon as possible.

Working at SAS we offer excellent travel benefits with SAS and other companies for you and your family. We also focus, together with you, on your personal and professional development within the company.

Apply no later than 2025-02-16

If you have any questions, you are welcome to contact the responsible manager, Alexander Vasberg (Head of Customer Liability) at alexander.vasberg@sas.se.