Project Manager for our Service Delivery Team

Come and join our Project and Service Delivery Team as a project manager, where you will have a broad involvement in our delivery projects.

One of our colleagues will retire and we are looking for a new colleague.

Are you passionate about working on implementation projects – often with short deadlines, and do you take pride in strong stakeholder management? Are you structured, responsible, service-minded, and great at collaboration? Then you might be our new colleague in our PMO team as a skilled and experienced project manager within delivery projects.

You will take on a role both as a project manager for delivery projects and as a Service Delivery Manager for one or two strategic customers.

The Job:

As a project manager at Ricoh, you will have the opportunity to work on delivery projects already in the sales phase in collaboration with the sales team. From there, it will be your responsibility to plan, manage, and deliver significant hardware and software projects, thereby contributing to growth and increasing customer satisfaction at Ricoh.

Additionally, you will also be responsible for the operations of selected strategic customers. At present, there is a need for you to take on the role of Service Delivery Manager for a customer that requires significant attention and where the agreed process must be followed. High-level security clearance is required to work with this customer.

The Project and Service Delivery team (commonly known as the Professional Service team) is part of the combined Nordic Service Organization, and the team consists of team members from Sweden, Denmark, Norway, and Finland, and you will report to a Danish Manager. Your workplace and affiliation will be in Oslo, Norway, where you will work closely with the Norwegian organization while also functioning as part of a Nordic team.

The tasks:

Project Manager tasks:

• Plan, execute, and implement hardware and/or software delivery projects in collaboration with sales and support functions

• Responsible for project meetings, workshops, documentation, steering committee meetings, resources, consumption, and most importantly, progress, status, and sign-off

• Prepare project documentation and delivery plans

Service Delivery tasks:

• Maintain the agreed governance structure with the customer and ensure compliance with our contractual terms regarding operations and SLA

• Submit operational reports and hold subsequent operational meetings with the customer

• Work closely with sales and support functions to ensure strong collaboration with the customer

• Act as the SPOC (Single Point of Contact) for operational escalations

Your background

You have practical experience with project management, PMI, and/or Prince II and can demonstrate:

• Solid stakeholder management

• Financial management (resources, hours, and change)

• Communication at the steering committee level

• Experience in managing customers where you hold overall responsibility

• Knowledge of ITIL is an advantage

• Experience working as service delivery manager and knowledge about PowerBI and excel

• Possess strong communication skills in both Norwegian and English, with proficiency in both oral and written forms

Delivering projects on time and within budget is an absolute 'must' for you. You are outgoing and thrive on having influence. You contribute to a positive atmosphere and understand how to collaborate with your own team and your project group at the customer.

You are strong in communication and meeting management. We work across national borders, and it’s an advantage if you enjoy working with people across functions and countries.

Structure, attention to detail, and quality are central to your way of working, although this job sometimes requires a pragmatic approach, which you must also be able to manage.

Ricoh as a workplace:

You will be working in a dynamic sales environment within a PMO team, where we focus on well-being and development. You will work closely with all functions and become a key person for both the business and the customer.

You will also be part of a Nordic team, where we place great emphasis on shared information and teamwork. We draw on each other’s experiences and support across countries.

At Ricoh, there are opportunities for development and learning. We focus on building the most skilled team, and it's important that everyone feels good.

We offer:

• Home office policy, 2 days a week

• Modern office Oslo, Kværnerbyen (Oslo K) 

• Career opportunities in a global company

• A working environment with pleasant, committed and competent colleagues 

• Pension and group life insurance

• Occupational health service and health insurance

Our values, The Ricoh Way!

The Ricoh Way is our corporate culture and an essential guide to all daily activities and decisions.

Mission

We are committed to providing excellence to improve the quality of living and to drive sustainability.

Vision

To be the most trusted global company.

Values

CUSTOMER-CENTRIC - Act from the customer's perspective

PASSION - Approach everything positively and purposefully

GEMBA - Learn and improve from the facts

INNOVATION - Break with the status quo to create value without limits

TEAMWORK - Respect all stakeholders and co-create value

WINNING SPIRIT - Succeed by embracing challenges through courage and agility

ETHICS AND INTEGRITY - Act with honesty and accountability