Join us to lead and develop our domestic service organization and ensure the growth and success of our team!

Are you passionate about leading and motivating a team? Do you have experience and leadership within a technical service organization? Can you see the big picture while also focusing on operational management of skilled technicians? Does it excite you to play an important role to deliver premium customer experiences in a market-leading company with a strong international brand?

If so, you might be the person Miele is looking for to take on the role as Field Service Managerfor our Domestic appliances in Norway!

About the Job:

Miele's service team consists of highly competent in-house service technicians across Norway. In addition, we collaborate with several external service partners. As a Field Service Manager, you will lead our own service technicians on domestic products and engage in a collaborative dialogue with our service partners.

The service team for domestic appliances consists of over 20 service technicians divided between fieldand our own service workshop. Two Field Service Managers have a shared responsibility for the full team, each with the responsibility for approx. 10 service technicians. Apart from collaborating with service partners, the role also consists of driving and supporting other service-related tasks and projects.

The position reports to the Service Director, Nordics, and is part of a Nordic Service leadership team. As part of the Nordic leadership team you will collaborate with your Nordic colleagues and contribute in driving synergies in the Nordic Domestic Field Service area.

Responsibilities in the role

• Ensure that Miele Technicians and Service Partners deliver premium experiences to our customers in Norway
• Lead, motivate, and further develop the domestic service team and its people
• Develop the local service operations in accordance with the global and regional strategy
• Joint ownership of the Norway Domestic Service business performance, with responsibility for revenue, budget, results, and achievement of KPIs
• Plan and oversee capacity, time usage, availability, and response time
• Responsible for quality and business goals in the department, as well as with our external service partners
• Stay informed about legislation and industry trends impacting the Miele Service business
• You will support Nordic and regional projects, contributing to the overall success of the Nordic organization

Qualifications:

• Education in a relevant field, however relevant experience can compensate for the educational requirement
• Proven leadership experience from a service or customer-facing function
• Fluency in Norwegian and English (written and oral)
• Strong communication skills
• We particularly seek leaders with similar or transferable experience in operational roles
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Personal Attributes:

• A visible and independent leader with strong communication skills, capable of setting direction, motivating, and getting others on board
• A collaborative approach and the ability to create success together with others
• Result-oriented and strategic thinker with a focus on business development and innovation
• Ability to think creatively and challenge the status quo
• Technical understanding is a benefit (a good sparring partner for technicians)
• Efficiency and system-focused
• Analytical, structured, and systematic

We Offer:

• An important operational role within a strategic focus area for Miele
• A market-leading international company with a very good reputation
• An exciting opportunity to further develop one of Norway's larger service organizations
• Great opportunity to influence the future path for the service organization
• Competitive conditions

Questions?

If this sounds interesting please send your CV and application letter in English. Should you have questions about the position, please contact Sophie Ellersgaard, Service Director, Nordics. We handle your inquiry confidentially and in accordance with GDPR requirements.

About the Employer:

Miele is the world's leading supplier of premium domestic appliances for private use, as well as professional products for laundry, dishwashing, disinfection, and sterilization. The products represent the highest quality in the market, characterized by long life, maximum reliability, perfect function, elegant design, and minimal environmental impact. Miele is represented in 100 countries through its own sales companies or importers.

Miele AS was established in Norway in 1969, the company has a turnover of approximately NOK 500 million, employs 120 people, and has its headquarters in Nesbru, Asker.