Customer Experience and Business Development manager

At Viaplay Group, we entertain millions of people every day through our streaming services, radio networks, and TV channels. We believe in the power of content not just as a way of telling stories and touching lives, but also expanding worlds.  

We’re looking for the best people to join us on our journey. Right now, we’re searching for a Customer Experience and Business Development Manager in our Oslo office – are you ready to hit play on an exciting career change?

The Role

As the Customer Experience and Business Development Manager you will play a pivotal role in the Commercial team and aid us in driving various tactical and strategic business development initiatives through to completion. By leveraging your analytical and presentation skills, and your attention to detail, you will help us make fact-based decisions so we can continue to deliver even more exceptional experiences to our customers.

The role is part of the Commercial team in Norway and based in Oslo.

Key areas of responsibility:

• Acts as project lead for various business development case exercises. Hereunder coordinates workstreams and drives various projects forward, ensures correct data/insights input, responsible for numerical analyses and modelling, involves senior stakeholders to ensure alignment across countries, etc.
• Part-takes in decision making regarding new business development and innovation initiatives, as well as packaging and pricing, together with senior management
• Tracks and scrutinizes relevant NPS, customer lifetime and churn metrics, and proactively shares relevant insights and recommended actions to facilitate fact-based discussions and decision making (with support from central CX)
• Responsible for various customer experience-related initiatives and follow-up (including loyalty initiatives & NPS-related initiatives)
• Responsible for producing and maintaining Viaplay Norway’s input to various Group meetings together with the relevant stakeholders
• Stay up to date on all relevant Viaplay Group insights and analyses, and commission local research studies as needed and agreed
• Other tasks

Background and qualifications:

• Minimum BSc with excellent grades in business administration, economics, mathematics or related field required 
• At least 3 years of experience as a business analyst, in business development, management consulting, customer experience, or a similar quant role
• Strong numerical, analytical, excel and modelling skills is a prerequisite
• Proficiency in customer journey mapping, customer insights and data analyses
• Familiarity with CRM software and customer feedback tools
• Background from consumer-oriented and subscription-based businesses is an advantage
• Understanding the SVOD market, including trends, customer behavior and competitive landscape
• Excellent communication and interpersonal skills in Norwegian and English is needed

Personal qualities:

• Entrepreneurial drive
• Strong interpersonal and communication skills
• Proactive, full of initiative, solution oriented and open-minded
• Strategic with a commercial mindset
• Systematic and structured
• You consistently deliver high quality within tight deadlines
• High stress tolerance

We offer

• A permanent position in one of the largest media groups in the Nordic region with competitive conditions, good pension and insurance schemes and good opportunities for personal development
• Entertainment is what we love, and entertainment is what we do. So, unlimited access to Viaplay seems only fair for you to get to know the product – including series & viewing events, new release movie rentals, linear channels and more

Hit play today

If this feels like your kind of challenge, make sure you apply by attaching your CV here – you may also want to add your LinkedIn profile. Please don’t send us your application via email because we won’t be able to accept it. We do, however, welcome any questions you may have about this particular position.

Want to learn more about who we are and what we do? Check out our careers page or follow us on Instagram! We’re only ever a few clicks away.