We are looking for a new Customer Service Hero

Want to help us conquer the world?

BikeFinder is a small Stavanger Tech company gone global and we have customers in 45 different countries. We are proud of the EXCELLENT (CSAT 90%) job our Customer Service team do, and are looking for a new Customer Service Hero to join us.

In this role you will ensure customer satisfaction through phone, mail and chat support, as well as assist the BikeFinder team excel through execution of administrative tasks like logistics handling, purchase order bookings and report generation.

Responsibilities:

• Customer support by phone, mail, chat and ticket system
• Follow-up on bike theft reports and claims
• Troubleshooting on software and hardware products
• Collect information for and generation of insurance reports
• Logistics handling of product returns, order shipping, mail handling
• Internal support and office tasks

Requirements:

• Experience in customer support
• Excellent in English (oral and written)
• Proficient in Norwegian or German (oral and written)
• Proficient computer skills
• Loves customer contact and problem solving
• Ability to work effectively and efficiently under pressure
• Accurate, analytical and proactive
• Team player and a positive attitude
• Additional languages like Spanish, French or Dutch is beneficial