British Embassy Oslo

Assistance

• Provide consular assistance to British nationals in Norway in line with Consular guidance, whilst ensuring family members in the UK are also informed and supported.
• Conduct visits to vulnerable British nationals which may include to prisons, courts, hospitals, morgues.
• Work with colleagues at post and FCDO UK to ensure a joined-up approach to high profile cases ensuring internal stakeholders are fully informed.
• Provide notarial and documentary services.
• Responsibility for auditable official documents as well as occasional financial transactions.
• Flexibility covering office roles during absence including issuance of Emergency Travel Documents.
• Occasional out of hours work in response to a crisis or consular situation.
• Possibility to provide resilience and support to other posts across the Europe network.

Prevention

• Identify and escalate trends and issues to support prevention initiatives, collaborating closely with colleagues and European network on projects, campaigns and media messaging.
• Identify services available from local organisations and professionals to make it easier for British nationals to obtain help.

Crisis

• Maintain a high level of preparedness to respond effectively to local crises involving British people
• Participate in local crisis planning and exercising as part of a mission-wide effort.
• Collaborate with emergency service agencies and possible deployment in the event of a crisis involving British people.
• Support contingency planning for large-scale events likely to attract significant numbers of British visitors.

Stakeholder engagement

• Identify and help to develop a network of mutually beneficial relationships with internal. colleagues, local authorities, travel and tourist industry, British community groups, and the NGO sector.
• Liaise and collaborate with local authorities to understand local policies, procedures and how they impact on British nationals and our services. 
• Proactive engagement to solve issues and reduce negative impact.

The ideal candidate will have:

• English Language skills English and Norwegian C1 under the CEFR level or above/equivalent.
• Previous experience in a customer facing role and ability to respond to a wide range of customer needs.
• Excellent administrative and organisational skills.
• Good communication and problem-solving skills.
• Strong and flexible team player.
• Excellent time management.
• Ability to work under occasional periods of high stress.
• Resilience and resistance to trauma, ability to cope with the challenging nature of consular work.
• Excellent IT skills and knowledge of Microsoft systems.

Desirable:

• Previous Consular experience.
• Knowledge of Norwegian government structures and processes.
• Experience in responding to crisis situations and/or crisis training.

Required behaviours  

Changing and Improving, Communicating and Influencing, Delivering at Pace, Making Effective Decisions, Managing a Quality Service, Working Together

Application deadline  13 March 2025

Grade  Administrative Officer (AO)

Type of Position  Full-time, Permanent

Working hours per week  35 hours/week 

Annual salary (gross) NOK 596,472

Wished starting date June 2025

Other benefits and conditions of employment  

The successful candidate will be subject to professional background check and security clearance.

Employees recruited locally by the British Embassy Oslo are subject to terms and conditions of service in accordance with Norwegian employment law.

The Embassy offers a wide range of learning and development opportunities. There is an opportunity to develop knowledge of trade policy mechanisms, and access to FCDO Diplomatic Academy, with encouragement to undertake the Trade Practitioner course.

Visa/work permit requirements: Candidates must currently hold the independent right to live and work in Norway and be prepared to ensure that right remains throughout the scope of the contract.

Please note that it is your responsibility to ensure you meet the legal requirements to live and work in this country.

Please be advised that Consular positions at the FCDO entail dealing with casework in situations that may involve death, detention, rape, assault, post-mortems, prison visits and highly distressed customers. Candidates should therefore have a high level of resilience to trauma.