We are looking for Response and Support Center Operator!

Job Description

• Main point of contact in Client`s for notification of emergency situations
• Acting on all reports of serious incidents and situations requiring emergency response support, ensuring further notification in accordance with established plans
• Providing remote support to employees during business travel, following-up Journey Management Plans (JMP) and Travel Communication Plans
• Conducting real-time threat monitoring from open sources and initiating actions as needed
• Receive and act on reports of serious incidents, including further notification and mobilization of client`s emergency response organization
• Collect, analyze, and disseminate data from open-source information systems to support stakeholders understand and mitigate threats and risks
• Transform collected data into written and actionable reports
• Maintain situational awareness of the global threat landscape and proactively inform stakeholders in a timely manner about identified threats
• Stay updated and seek information on evolving threat picture
• Support POB count during incidents and business travel in high threat countries 
• Collaborate with Client`s emergency organization by monitoring, responding and executing tasks in Client`s corporate crisis management tool
• Conduct notification and mass communication to employees in case of serious incidents 
• Notify and collaborate with Petroleum Industry Security Alert System (PISAS) when required The position implies 24/7 shift work - including weekend, evening and night shift

Qualification Requirements

• Degree level education preferred - preferably in risk management or a security related discipline
• Experience from relevant positions within operations, security, emergency response, and/or military (OSINT)
• Have good understanding of security and emergency preparedness
• Adequate IT and digital skills
• Prior knowledge of CIM (Crisis Management tool) is considered an advantage
• Fluency in Norwegian and English, written and oral, is essential 
• Knowledge of Client`s national and international role and presence is considered an advantage 
• Team player, however able to operate individually
• Problem solving skills and creativity
• Ability to handle stress in demanding emergency situations
• Proactive and pragmatic; strong analytic, problem solving and communication skills 

Duration: 31.03.2025-31.03.2026

About MDE

When the right people connect, we create value.

MDE Group is a global recruitment company, specializing in finding and placing the greatest talents worldwide. MDE currently consists of 12 companies that offer consulting, staffing, recruitment services as well as offshore personnel. With our unique knowledge of both the local and the international market, we will connect employees and companies, so they both find exactly what they are looking for. MDE aims to contribute to people developing and to ensure that our customers achieve great value from our services. We first succeed when both clients and our candidates reach their goals, together.

Our mission is to deliver relevant expertise. The right person with the right competence, at the right place and time. So simple, yet so difficult!