Do you want to join our collection team?

As External Recovery Lead you play a key role in our collections team, overseeing the follow up of our external collection agencies.

In this role you will actively develop, optimize and manage our Nordic external recovery processes. Your will drive initiatives such as special campaigns targeting specific focus groups, handling everything from planning, execution to follow-up, reporting, and best practices sharing.

To succeed, you will build strong working relationships with our vendors, closely monitoring their performance through key performance indicators (KPIs) and benchmarking. You will provide clear direction, inspire and coordinate their efforts, and keep them focused on achieving objectives.

Additionally, you will be responsible for training and coaching external teams to ensure they deliver the best possible customer experience. Since collections plays a crucial role in our customers' lifecycle, maintaining quality control is essential. Through regular quality assessments, we ensure compliance with regulations and internal policies.

Frequent on-site visits and conference calls will be part of your routine, and you will also handle ad-hoc reporting.

You will work in a Nordic team that values collaboration. Close collaboration with both internal and external stakeholders are crucial for your success

Main Responsibilities will be:

• Strategy implementation: Ensure recovery processes align with the overall strategy.
• Vendor Management:Actively manage vendor performance, share and implement best practices, monitor KPIs, design and run targeted campaigns.
• Cross-Functional Cooperation:Work closely with internal and external stakeholders to drive results.

Experience and Competence:

• Strong understanding of collection processes in the Nordics and call center operations.
• Proficient in Excel; experience with SQL is a plus.
• Strong written and spoken English and one Nordic language
• Strategic mindset with an analytical, data-driven approach.
• Ability to engage and build relationships with diverse stakeholders.

Personal Characteristics

• Independent and self-driven
• Goal-oriented, with a collaborative mindset.
• Good social skills and capable of building strong business relationships.
• Highly organized and structured
• Strong communication skills, including confidence in presenting numerical data

We Offer:

• An opportunity to work in a large, high-performing international company within a dynamic and ever-changing environment.
• A corporate culture that is professional yet informal, focused on customer value. - Highly competent and dedicated colleagues with strong collaboration across the Nordics.
• A diverse and multicultural working atmosphere.
• A strong emphasis on learning and development.
• Various sports and social events.

For questions regarding the position, please contact Head of External Recovery, Stina Åslund. Email: stina.aslund[AT]gruposantander.com

The position may require completion of a Suitability Assessment, including a police certificate of good conduct and a credit check. The assessment will not be conducted without the prior consent of the candidate, and relevant candidates will be informed during the recruitment process.