Head of Customer Support | Kaupang Krypto AS

Company - Kaupang Krypto

Position: Head of Customer Support

Type: Full Time

Location: Oslo, Norway (with remote option)

Kaupang Krypto is a Norwegian crypto broker, approved and regulated by the Norwegian Financial Supervisory Authority. Kaupang provides a secure platform for individuals and businesses to trade cryptocurrencies, offering the largest selection of cryptocurrencies in Norway. Kaupang is one of the fastest-growing startups in Norway, building a leading crypto brokerage firm in the Nordics. We have an experienced and enthusiastic team and work closely with our parent company Arcane Crypto.

Your role

You will be responsible for dealing with customer queries and being the first point of contact for all customer service-related issues. As part of assisting with the customer onboarding process, you will be responsible for managing the implementation of our KYC and anti-money laundering processes. For our business and VIP customers, you will provide enhanced follow up, both over voice and chat, and a "white-glove" level of service. You will assist with order processing and managing our liquidity on different platforms. There may also be the opportunity to be involved in our marketing, social media strategy and back-office management. This role has the ability to grow and develop with the right candidate.

We are looking for a candidate that is:

• Driven and motivated
• Focused on servicing our customers' needs
• A great communicator
• A keen problem solver and solution oriented
• Organized
• Interested in working in a fast-paced environment, as part of a rapidly growing business
• Interested/fascinated by blockchain and cryptocurrency technology.
• A self-starter who is able to work independently and as part of a team
• Looking for a challenge and to learn on the job

Required experience and qualifications:

• Bachelor’s degree
• Basic to intermediate level knowledge of Microsoft Office suite, in particular, Excel
• Experience with cryptocurrency trading and transactions.
• Fluent in English and Norwegian (both written and spoken)
• Experience in a customer-facing role
• Basic knowledge of major cryptocurrencies and blockchain technology
• Basic knowledge of trading and the financial principles related to trading

What we can offer:

• Chance to work for the most exciting crypto startup in Norway
• Competitive salary (with the option to receive some or all of it in BTC)
• A lot of responsibility from the beginning, with plenty of learning opportunities
• Flexible workplace (can work from home/remotely)
• Rapidly growing business
• Help shape the future of financial technology

To apply please send your CV and covering letter.