Customer Success Manager - NavFleet

Are you passionate about creating and maintaining long-lasting and healthy relationships with customers?

NAVTOR is currently looking for a candidate who can support our Vessel Performance Operations as "Customer Success Manager – NavFleet".

The Customer Success Mangers create engagement strategies with clients to develop a professional relationship through the provision of products and operational services, trainings and customer service.

Your new key responsibilities will be

• Secure successful handovers from sales to operations
  
• Secure successful onboarding of new customers
  
• Secure customer retention together with sales managers
  
• Facilitate customer meetings with preparation of content and presentation in collaboration with performance team
  
• Facilitate training sessions with customers in collaboration with product managers
  
• Systematically collection of customer usage and feedback
  
• Ensure successful conversions of trial projects through proactively planning customer interactions and deliverables
  
• Ensure customer success criterias and expectations are met

The position is perfect for the person with:

• Excellent communicator and experienced in stakeholder management
• Experienced in building and delivering presentations
  
• Organized and good at planning ahead
  
• Commercial flair and understand how to build a business case
  
• Good understanding of shipping and role of stakeholders
  
• Experience from customer success role, preferably within SaaS

Are you the person we are looking for? Send your application today! Relevant candidates will be contacted, and we hold interviews on an ongoing basis