Collection Agent
Entercard
- Frist 02.08.2024
- Ansettelsesform Vikariat
Collection Agent
Do you want to contribute to providing a great customer experience? Join us!
We are looking for a Collection Agent to strengthen our team in Oslo.
The team is responsible for communication with customers in financial difficulties. Our primary goal is to ensure that our customers with payment difficulties get back on their feet. We do this by analyzing our customers needs, and by finding the most suitable solution that works best for them and Entercard.
You will be a part of a tight knit team, consisting of people from different backgrounds and ages. We work together to achieve our common goals, share knowledge with each other and keep a positive attitude in the workspace. This is a temporary position during 6 months but with the possibility to be prolonged.
Your role at Entercard
- Handle 1:1 contact with customers in delinquency through inbound and outbound calls.
- Ensure that all customers with payment difficulties are handled in an efficient way and with high quality.
- Deliver on agreed shared and functional targets and contribute to seamless collaboration across functions.
- Proactively identify improvement areas and actively contribute to develop processes.
- Keep yourself updated on and follow instructions, policies and agreed guidelines.
Your strengths
- Knowledge of/or experience with consumer finance or customer service.
- Good communication skills.
- Care about the customer experience and provide the little extra that turns the ordinary into the extraordinary.
- Deliver with quality on your commitments.
- Continuous learning mindset and open-minded to changes.
- Collaborate, engage, and encourage others to ensure that we succeed as a team.
- Fluent in Norwegian and English
If you feel that you don’t tick off all the boxes, please, don ́t hesitate to apply anyway or spread the word to people who might be the right match
We look forward to learning more about you!
About Entercard
Welcome to Entercard - a leading credit market company in the Nordics, issuing credit cards and consumer loans to over 1.7 million customers across four markets. At our offices in Sweden, Norway and Denmark you will find 450 competent colleagues from 40+ nationalities, fostering a collaborative and diverse environment.
Our two owners, Barclays and Swedbank, grant us access to global lending expertise, allowing us to provide smart and responsible payment and financing solutions that simplify our customers' lives.
At Entercard, we value your skills over your job title, encouraging personal growth within the company. Working seamlessly across borders and functions, you'll collaborate with colleagues from different teams and departments, sparking ideas and delivering great results together.
Join us to be part of a forward-thinking team where your contributions truly make a difference.
If you have any questions about this position, please don ́t hesitate to contact Team Leader Hanne Grimshei by e-mail hanne.grimshei@entercard.com
- Sektor: Privat
- Sted: 0130 Oslo
- Bransje: Bank, finans og forsikring
- Stillingsfunksjon: Kundeservice, Rådgivning
- FINN-kode 360021301
- Sist endret