![Mimir logo](https://images.finncdn.no/dynamic/default/2024/7/vertical-0/06/3/360/193/603_b173a55b-5a29-40e2-b562-06a6ec41f00e.png)
Technical Writer
Mimir
- Frist 12.08.2024
- Ansettelsesform Fast
Join Mimir and help us build the best asset management platform for journalists worldwide!
About us
Mimir is part of Fonn Group, a technology company of 80+ product nerds headquartered in Bergen, growing fast in both customer base and employee numbers. Mimir is a video production and collaboration platform for professionals. By joining us you get to work with some pretty amazing people each with 15-20 years experience in the media tech industry. You also get to serve some equally amazing customers: The New York Times, Sky News Australia, CBS News, NRK, Deutsche Presse-Agentur, VRT, Axel Springer, blinx, GB News, Formula E, TV 2 FYN, News UK, TVNZ, and ausbiz.
The position
As a Technical Writer you will be responsible for creating and maintaining documentation for our products. The documentation should be both easy to digest for end users and deep and clear enough for system admins to use when necessary, depending on the specific topic. The main tasks involve writing system and user documentation in close collaboration with the software development and support organization. You will work with people from all departments to get the information you need, and all documents/user guides must be in English.
Main duties and responsibilities
- Work with development teams and support to identify documentation requirements for new features and releases, and gaps in existing documentation.
- Create/develop/update content, test against the actual product, and deliver high-quality documentation according to scheduled milestones.
- Tailor documentation to meet the needs of different audiences, including administrators, end users, integrators and partners.
- Provide feedback on product user interfaces and terminology.
- Contribute to training syllabuses for all products
Skills
We are looking for someone that has passion for clear communication, and for helping users both avoid and solve problems. This role requires someone who is proactive and has the ability to put themselves in the shoes of our users and create documentation material to support and help them. You must be able to analyse support tickets as they come in, and then identify where added, clarified or improved documentation could have solved the problem and can avoid it in the future.
Qualifications
- You probably have a background in either journalism, technical writing, documentation, software testing, product management, marketing, customer success or similar.
- Understanding of software development, SaaS and cloud technology is a plus, but curiosity and attention to detail goes a long way.
If you find this position interesting, we encourage you to send a CV (in English or Norwegian) as soon as possible, and before 12th of August. We will interview potential candidates continuously also during July. Are you interested in learning more? Feel free to call Andreas de Lange at Bønes Virik +47 900 93 829 or email at andreas@bonesvirik.no.
Om arbeidsgiveren
We are part of Fonn Group which is headquartered at Media City Bergen, Norway, with appx. 80 employees. Fonn Group Americas launched in February 2020 to bring Mimir and Dina newsroom and video workflow solutions to North and South America regions. Fonn Group also has a presence in the APAC region.
- Sektor: Privat
- Sted: Lars Hilles gate 30, 5008 Bergen
- Bransje: IT, Medie- og innholdsproduksjon, PR, informasjon og kommunikasjon
- Stillingsfunksjon: Journalist, Tekstforfatter, IT utvikling / QA/Testing
Nøkkelord
Journalist, Tester, QA, Document controller, Product Management
- FINN-kode 360193603
- Sist endret
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