![Nille AS logo](https://images.finncdn.no/dynamic/480w/logo/object/372818813/iad_546606385036179131nille.png)
![](https://images.finncdn.no/dynamic/1280w/2017/1/vertical-5/23/2/043/904/40-/e16/9-1/1e6/-ab/4a-/5f9/79a/848/_276973845.png)
CUSTOMER SERVICE TEAM LEADER, JYSK Norge
JYSK
- Frist Snarest
- Ansettelsesform Fast
CUSTOMER SERVICE TEAM LEADER, JYSK Norge
Company Description
JYSK is an international furniture store chain with Scandinavian roots that makes it easy to furnish any room in any home and garden.With more than 3000 stores and online stores in 48 countries, JYSK always has a good offer and competent service nearby, no matter how customers want to shop.Founder Lars Larsen opened his first store in Denmark in 1979. Today, JYSK employs more than 30,000 colleagues.JYSK is part of the family-owned Lars Larsen Group with a total turnover of DKK 39.1 billion in the financial year 2020/21 and JYSK's turnover was DKK 36.2 billion in the financial year 2022/23
Job Description
As a Customer Service Team Leader you will be responsible for the day-to-day operations, and working with and through your team of 6-10 people to achieve your goal is something you have experience with.
- You are a communicative and proactive leader, who can lead a team daily to help them reach their full potential
- You are energetic, positive and result-driven, focused on exceeding customer expectations
- You can make decisions quickly and are adaptable to change in order to plan, prioritize and follow up on time
Do you see yourself in this role as Customer Service Team Leader at JYSK? Then YOU ARE the person we are looking for!
WHAT WE OFFER YOU
You get the chance to join a retail company that wants to be the candidate’s first choice when choosing an employer. We are dynamic and here your inputs get heard, you get involved and your development is crucial to us. Additionally, as JYSK ambassador, you get the following:
- Opportunities for development through excellent training and mentoring
- An introduction training to get the best possible start to your career at JYSK
- Competitive salary
- Remote/ hybrid working schedule
- Support in the job by modern systems and tools (personalized intranet, online complaints system, Customer database)
- 20% discount at JYSK and Lars Larsen Group companies
- Company pension plan / Benefits e.g. social activities, annual winter party, private health insurance
- Internal competitions to compete, win and celebrate excellent performance
- Staff canteen
- On-site parking spaces
WHAT YOUR NEXT JOB WILL BE ABOUT
At the JYSK Customer Service Centre, our days are filled with handling customer enquiries through different channels (incoming phone calls, emails, chats and social media), identifying customer issues, solving them and preventing them in future.
As Customer Service Team Leader, you will report to the Customer Service Manager and assist in the daily running of the department.
- You will lead a team of 6-10 people to perform every day, working together towards a common goal, offering a 5 star service to JYSK customers
- As Team Leader you are the first point of contact for our supporters. You investigate the issues and customer needs and help turning them into solutions to increase customer satisfaction
- Customer experience is the key for us, this is why we put a lot of emphasis on training and developing your team through feedback and coaching
- Your goals are company’s goals, achieving the KPIs in both sales and service is your aim
- Analyzing data and taking necessary actions to recruit and secure an optimal staff planning
- You will have a close internal co-operation with retail, logistics, B2B while also being responsible for the daily co-operation with the external online transport companies. As we have more than 20 Customer Service Centres around Europe you will also be part of an international co-operation in a rewarding matrix set up cross countries
- Besides your team management and development responsibilities, you will also be part of the daily operations, handling customer requests
Qualifications
WHAT YOU SHOULD BRING
- Experience with leading and coaching a team in how to handle customer requests and working towards common goals
- Commitment to take ownership of your own team and its results
- Courage to take initiative and make quick decisions in a busy and dynamic environment and take full responsibility for it
- The willingness to share your ideas and knowledge to inspire your team
- Be communicative to create a positive work atmosphere
- An interest for sales – if a customer calls to shop, you show them all their options
- Proficient in one Scandinavian language – both written and spoken
- Good English skills to communicate across departments with your international colleagues
- Great with Microsoft Office and ability and will to learn new systems
Additional Information
We process applications on an ongoing basis and complete the recruitment when we have found the right candidate. We always hold interviews – and for selected positions you can expect to have assessments and/or a video interview, where we look forward to hearing about your motivation for the job.
We process applications on an ongoing basis and complete the recruitment when we have found the right candidate. We always hold interviews – and for selected positions you can expect to have assessments and/or a video interview, where we look forward to hearing about your motivation for the job.
If you want “About us” to come to the top of job ad, you need to take it under “Company description” in SmartRecruiters
ABOUT US
We believe that our employees are key to our success going from one store in 1979 to more than 3,000 stores worldwide today. That is why we strive to offer development and possibilities of growing within JYSK, and we also take pride in rewarding engagement and a great effort among our employees. Our three fundamental JYSK Values – Tradesman, Colleague and Corporate Spirit – express the behavior and attitude that we can expect from each other. We trust each other, and we believe in delegation and freedom with responsibility.
JYSK wants to include everyone, no matter the age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and experience. Together, we secure our inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. Because a great mix of minds, talents and unique personalities makes us a stronger team.
https://jobb.jysk.no/no/kundeservice
- Sektor: Privat
- Sted: 1081 Oslo
- Bransje: Butikk og varehandel, Telekommunikasjon
- Stillingsfunksjon: Kundeservice, IT drift og vedlikehold / Drift/Operations, Salgsledelse
- FINN-kode 362285459
- Sist endret
Lignende annonser
![Nille AS logo](https://images.finncdn.no/dynamic/480w/logo/object/372818813/iad_546606385036179131nille.png)
![Ark Bokhandel AS logo](https://images.finncdn.no/dynamic/480w/2024/7/vertical-0/23/4/362/325/454_43e3507d-0302-44be-98cf-dbe50b10973e.png)
![Elkjøp Alna logo](https://images.finncdn.no/dynamic/480w/logo/result/1345041903/iad_8894027703078318100elkjop_logo_blue.png)
![Ecura Care AS logo](https://images.finncdn.no/dynamic/480w/2024/7/vertical-0/10/9/360/682/959_4cabb89a-5928-4c14-9d48-34f97a173494.png)
![Contemi Solutions AS logo](https://images.finncdn.no/dynamic/480w/2024/6/vertical-0/06/6/355/863/426_56203ff9-aeeb-4328-b4ce-7453f6bc335d.png)
![KICKS Norge logo](https://images.finncdn.no/dynamic/480w/2024/7/vertical-0/23/2/362/276/792_d06e056f-d328-489f-9b2c-4c51104c7de6.jpg)
![Vestre Viken logo](https://images.finncdn.no/dynamic/480w/logo/result/1379769517/iad_6568247573073867599stream_file.png)
![Aleris Bodø logo](https://images.finncdn.no/dynamic/480w/logo/result/1311769483/iad_6080223677062187631aleris_logotyp_liggande_rgb.png)
![MENY Romerikssenteret logo](https://images.finncdn.no/dynamic/480w/logo/result/639622641/iad_2362498426019489029meny_logo_flat_m-sort_payoff_rgb.png)
![Sørlandet sykehus HF logo](https://images.finncdn.no/dynamic/480w/logo/result/4244272/iad_7362380910838914926s_rlandet_sykehus_hf.png)