![Santander Consumer Bank Nordics logo](https://images.finncdn.no/dynamic/480w/logo/result/228084616/iad_3036819030445017822fa_santander_consumer_bank_cv_pos_rgb_wp.png)
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Dispute & Financial Crime Officer
NOBA BANK GROUP
- Frist 26.8.2024
- Ansettelsesform Fast
Are you motivated to prevent financial crime?
We are looking for a Swedish/Finnish DFC Officer to join our Dispute & Financial Crime department! Are you motivated to prevent financial crime and go the extra mile for our customers in challenging situations? Then you might be the one we are looking for! With us, you will work with a diverse team of people from various backgrounds, experiences, and nationalities.
About the role:
As a DFC Officer, you will have an exciting and varied workday. You will play a crucial role in handling complaints in accordance with VISA regulations and national legislation, and you will be involved in assessing disputed loans and credit agreements for our Swedish and Finnish customers. You will work with card claims, transaction monitoring, and financial crime, maintaining close contact with both authorities and customers.
The role offers both routine tasks and complex challenges in a fast-paced work environment. The department spends a lot of time on preventive projects, optimizing complaint handling, communication with authorities, customer inquiries, and finding effective solutions.
Main tasks:
This role is highly varied, but we have listed some of the primary tasks you will perform:
- Handling claims in accordance with VISA regulations and national legislation (consumer rights)
- Processing and assessing ID theft cases and agreements entered into under threat (invalid agreements)
- Customer communication, including inquiries from lawyers, police, and external partners
- Developing and updating the department’s procedures
- Improving the bank’s anti-fraud tools
- Transaction monitoring
- Contributing to an increased network of contacts
We are looking for someone who:
- Has experience from banking or financial services
- Can contribute to optimizing our professional environment
- Has a higher education degree
- Communicates fluently in Swedish and Finnish, both written and spoken
To thrive and perform well in this role, we believe you need to be:
...independent and structured, with high work capacity and the ability to thrive in a hectic workday. You should be curious, with the ability to think innovatively and be solution-oriented. Furthermore, you should be motivated to prevent financial crime and willing to help customers in pressured situations.
Practical information:
Start: As soon as possible
Location: Snarøyveien 36, Fornebu
Form of employment: Full-time
Application deadline: 26.08.2024
Take the chance and join us on a developing journey with us at the bank with big 🧡 and fast 👣.
What happens when you have submitted your application?
The number of steps in the recruitment process may vary depending on the position you are applying for, but we always try to keep the process as short and concise as possible, to protect your application experience. Typically, you can expect two interviews and an internal reference check. You can read more about how our recruitment process works in the FAQ.
If you have any questions or concerns about the position, please contact the responsible recruiter.
We look forward to receiving your application! 🙏✨
We protect your privacy and, with reference to the GDPR, would like to ask you not to include any sensitive personal data in your application. Examples of sensitive personal data can be information about ethnic origin, political opinions, religious beliefs or information about your health, such as sick leave.
Om arbeidsgiveren
With a diversified offering through three brands – Nordax Bank, Bank Norwegian and Svensk Hypotekspension – as well as two million consumers, we have the size, skill, and scalability to enable healthier finances for even more people. NOBA creates specialized, customer-centric financial offerings that are sustainable for individuals, the bank and society at large, today and tomorrow. NOBA Bank Group AB (publ) (“NOBA”) is owned by Nordic Capital Fund IX, Nordic Capital Fund VIII and Sampo. Today the NOBA group has approximately 630 employees and is active in eight countries.
As of March 31, 2024, lending to the public amounted to SEK 114.4 billion and deposits totaled SEK 105.2 billion.
Founded in 2003
Employees: 600+
- Sektor: Privat
- Sted: Snarøyveien 36, 1364 Fornebu
- Hjemmekontor: Delvis hjemmekontor
- Bransje: Bank, finans og forsikring, Konsulent og rådgivning, Annet
- Stillingsfunksjon: Brukerstøtte/support, Dokumentasjon, Rådgivning
Nøkkelord
Bank, Finance, Finans, Rågdiver, Kundeservice
- FINN-kode 365449720
- Sist endret
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