![Chiesi Pharma AB Filial Norge logo](https://images.finncdn.no/dynamic/480w/2024/8/vertical-0/26/3/366/627/403_ad1bf7e3-057a-463d-9eaa-401aa1be7a9b.png)
Services Specialist 2 - Customer/Back Office Support
GE HealthCare
- Frist 15.9.2024
- Ansettelsesform Fast
Will you be the one to bring healthcare experience to the next level?
Post Sales support of customer issue. Executes within a well-defined operations framework and ensure compliance at all times.
Collaborates with others to solve issues. This include repairs (both returns and field), technical support or a field service or other service request Accountable for the quality of own work. You will have daily contact with our customers, service engineers, logistic partners, and sales representatives.
For customer facing roles, develops strong customer relationships and serves as the interface between customer and GEHC.
Exchanges technical information, asks questions and checks for understanding.
Roles and Responsibilities
- Responsibilities
- Provide an excellent service for end customers, distributers & subsidiaries.
- Receive orders from customers and manage them in line with company policy and systems, following through to shipment, ensuring a quality of service.
- Work collaboratively with other GE departments for dispute resolution.
- Establish close relationships with customers and commercial partners to gain their trust.
- Respond to customer queries in a timely and professional manner.
- Develop solid product knowledge and a strong understanding of the Supply Chain.
- Work as part of a team, with a flexible & proactive approach to increase and maintain the quality of service.
- Build effective relationships with other departments to understand impact to customers and service levels.
- Provide knowledge and accurate information to customers.
- Raise quotations for customers and distributors as requested and in line with Company Policy.
Required Qualifications
- This role requires experience in the Services & Customer-Call Center Support.
- Norwegian speaking.
- Experience with managing multiple projects.
- Ability to work in a cross-functional cross-country team environment.
- Willingness to work as part of a team, and drive/progress individual projects.
- Office-based position (Storo/Oslo)
Desired Characteristics
- Strong oral and written communication skills. Ability to document, coordinate, and execute programs.
- Fluent in Norwegian and English.
- Good understanding of Swedish & Danish.
- Ability to manage oneself and tasks in a proactive manner
- An analytical approach to problem solving.
- Bachelor’s degree or proven experience in customer service.
- Quick and eager to learn new systems and processes.
- Teamplayer
Om arbeidsgiveren
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
- Sektor: Privat
- Sted: Vitaminveien 1, 0401 Oslo
- Bransje: Farmasi og legemiddel, Medisinsk utstyr og rekvisita
- Stillingsfunksjon: IT drift og vedlikehold / Drift/Operations, Kontor og administrasjon, Kundeservice
Nøkkelord
kundeservice, kundesupport, back office, servicetekniker, servicetjenester
(1/3)
- FINN-kode 368449640
- Sist endret
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