Facility Request and Support Manager

Kongsberg Maritime is seeking a Facility Request and Support Manager to lead our newly established request and support team. We are looking for someone with experience in customer service, management, and system administration. In this role, you will be a key contributor to the team achieving its goals of delivering agreed services on time.

Responsibilities

• Lead the team responsible for resolving request and support tickets.
• Delegate, coordinate, and follow up on support inquiries and orders to ensure they are resolved according to SLA.
• Perform controls within physical access control to ensure the companys security policies are adhered to.
• Identify, coordinate and execute improvements of defined processes/areas.
• Be a superuser on defined systems, including access systems, visitor systems, etc.
• Ensure that the data quality in Facilitys data systems is updated and accurate.
  
  

Qualifications and competence

• Bachelors degree in a relevant field.
• Experience in Service Management and leadership.
• Highly experienced user of IT tools and systems.
• Knowledge and experience with case management systems (Remedy, ServiceNow, etc.), access systems, booking systems, visitor systems.
• Experience with project management, process work, and relevant systems.
• Preferably experience with ITIL or other similar frameworks.
• Fluent in Norwegian and English.
• You must meet safety requirements from the Norwegian Civil Aviation Authority: EU/EEA residency for the last 5 years and a clean criminal record.
  
  

At KONGSBERG, we believe that diversity fuels innovation. We encourage you to apply, even if you do not meet every requirement. Your unique perspective is valuable to us. Your skills, attitude, and perspective could be exactly what we are looking for!

This employment requires security clearance by the Norwegian National Security Authority. The successful candidate may start work with limited access while the clearance is being processed. For more information, visit www.nsm.no. Please note that this might affect the offer process or employment.

Expectations of you

• Work independently, but also as a delegating and inclusive leader, with the ability to execute and accept responsibility for the result.
• Service-oriented and able to collaborate across departments.
• Accurate, organized, creative, and able to seek alternative solutions.
• Detail-oriented, focused on ensuring that data relevant to Facility is accurate and updated.
• Communicate well with others, sharing knowledge, experience, and information to achieve common goals.
  
  

Work location
Kongsberg

Contact Person
Øystein Halvorsen, Global Facility Manager +47 920 52 405

Our Business Support Division manages a wide range of supporting functions, with the responsibility to provide support to divisions according to divisional needs, while facilitating divisional independence. Among other functions, Business Support covers HR, Compliance, Security, Export Control, Facility Management, and Internal Communication.

KONGSBERG is a leading global technology group. Throughout our proud two hundred year history, we have continuously advanced, applying innovative solutions to the needs of our customers, partners, and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture, we nurture and ensure space for different perspectives and ideas. We are determined in our work to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.

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