Teamleder – Client Service (B2B)
Ropo AS
- Frist 15.11.2024
- Ansettelsesform Fast
Teamleder – Client Service (B2B)
We are looking for a Team leader who is enthusiastic about customer service work and people management for full time employment contract at Oslo or Sandefjord office. Our goal is to find an analytical and humane result-maker to lead the Business Client Service team in our operations.
Your most important task is to enable your team members to succeed in goal-oriented expert work. Your team assists our clients in matters related to daily operational service, such as coordination of tasks for expert teams, system support, service advice and managing quality deviations.
Consistent reporting and coaching ensure that the direction, quantity and quality of your team's work are on a sustainable basis and develop upwards in line with Ropo's goals. You set clear goals and monitor quality and efficiency indicators in all service channels (phone and tickets). You are a natural leader who motivates and coaches your team members to perform even better.
You proactively acquire information related to your team's work from key stakeholders and ensure that your team always has the most up-to-date information about new customers and ways of working. You will also maintain your own expertise by participating in the team's daily customer service tasks.
Our goal is to solve every issue right from the first contact (FCR), but the most important thing in our customer service is a helpful, friendly and solution-oriented attitude, which you spread by leading by example.
We hope from you:
• Excellent service attitude and experience in the Customer Service environment
• Negotiation and problem-solving skills
• At least 3-4 years of experience in managerial or team leadership in operations
• Prioritization and organizational skills
• Interest in monitoring and analyzing data
• Business understanding and the ability to perceive what affects the fulfilment of the customer promise
• Interest in invoicing and financial management
• Experience in training and coaching people
• Bachelor's degree
We enable you with:
• Comprehensive orientation and continuous support from supervisors and other team leaders
• Meaningful work as part of managing the finances of companies and consumers and managing people
• The opportunity to increase one's own expertise and supervisor experience
• A pleasant work community and a close-knit team
Location: Oslo or Sandefjord
Interested?
Submit your application by 15.11.2024 at the latest. Based on the applications, we select the most suitable applicants for interviews and inform all applicants when the recruitment process has been fully completed. We check the credit history of the selected person.
Om arbeidsgiveren
Ropo is a growing and international organization that focuses on offering and developing invoice lifecycle services together with customers using its own technology.
We employ nearly 400 business and technology professionals in Finland, Sweden and Norway. We want to offer our customers high-quality services both in Finland and in the other Nordic countries.
Our work community consists of result-oriented, determined and active experts. We are motivated and the joy of work is important to us. In our opinion, one of the best things about our work community is our positive, relaxed and encouraging atmosphere.
- Sektor: Privat
- Sted: Ruseløkkveien 34, 0251 Oslo
- Bransje: Bank, finans og forsikring, IT
- Stillingsfunksjon: Drift/Operations, Kundeservice, Ledelse
- Arbeidsspråk: Norsk, Engelsk
Nøkkelord
teamlederferdigheter, tilbakemelding fra kunde ledelse, teambygging, ledelse, kundeservice
Annonseinformasjon
- FINN-kode 377167525
- Sist endret