Do you want to join our team as a Service Quality Manager - DBS ?

At M/D Totco, we provide Downhole Broadband Solutions that revolutionize drilling and well completion with high-quality data from tools in the BHA and along the drill string. We are seeking a dedicated Service Quality Manager (SQM) to join our team and uphold the highest standards of service quality.

DUTIES & RESPONSIBILITIES:

Quality Management System

• Develop, update, and implement local and operational procedures to align with NOV QMS.
• Stay current with industry and NOV QMS updates through continuous review of new publications.
• Actively maintain and enhance the QMS system, driving improvement initiatives.

Incident Management

• Report, investigate, and follow up on Non-Conformance Reports (NCRs) including field incidents, delivery/supplier NCRs, and corrective/preventive actions from audits and customer concerns.
• Conduct root cause analysis for incidents requiring corrective action.
• Create and disseminate service quality alerts detailing issues, risks, and corrective actions.
• Collaborate with other departments to address customer concerns and feedback, ensuring timely resolution.

QMS Implementation

• Facilitate team efforts to establish and monitor customer-supplier relations.
• Maintain quality metrics for suppliers, conduct audits, and manage waiver requests.
• Ensure compliance with customer requirements, government legislation, and internal procedures.
• Oversee internal and external Quality Audits for assigned facilities.
• Lead regular internal audits, facility quality meetings, and follow up on quality metrics and objectives.
• Manage Quality Risk Assessments and changes related to quality aspects.

General

• Provide training and guidance on quality standards and best practices.
• Execute tasks in compliance with company procedures, HSEQ standards, and best practices.
• Perform other duties as required by business needs and line manager directives.

Who are you?

• Work independently and collaboratively on Service Quality issues.
• Exhibit strong collaborative skills and professional motivation.
• Demonstrate structured, independent work habits.
• Exercise good judgment with incomplete information and tight deadlines.
• Allocate time effectively to complete tasks.
• Define, work within, and improve business processes with sound judgment.
• Proficient in Microsoft applications and computer literacy.
• A candid team player who collaborates to solve problems.
• Strong customer focus (internal/external).

Qualifications

• Bachelor’s degree in Engineering, Quality Management, or equivalent experience in a Quality role such as Quality Engineer or Quality Manager.
• ISO-9001 Internal Auditor or Lead Auditor certification is desirable.
• Knowledge of ISO9000, ISO9001, ISO9004, ISO19011, and other QA standards.
• Preferred experience with oil & gas quality management systems, such as API Q1 and Q2.
• Join us at M/D Totco and be a part of a team dedicated to delivering exceptional service quality in the oil and gas industry.