That feeling when no two days at work are the same!

As our new Customer Care Manager, using your technical education and commercial sense, you grow the sales of Service Business Products like Service Level Agreements (SLA’s) and spare parts. Visiting food producers that use Marel equipment in Central and Southern Norway, you convince them to use our services, process knowledge and parts, improving the performance and reliability of their processes and systems.

You spot opportunities, propose solutions that add value to the customer, and close the deal. With your commercial sense, you enjoy to sell value (e.g. Total Cost of Ownership, improved machine performance, higher throughput, and quality) in a competitive market.

Your day-to-day will look a lot like this:

• Visiting customers and prospects, both on site and remotely, identifying opportunities for sales of Service Business Products and parts. This includes arranging, preparing, and reporting these visits;
• Independent handling of the entire sales process including offering solutions matching your customer’s needs;
• Cooperate with Service Area Managers (for regional and industrial information), Service Engineers (your eyes at the customer), and Account Managers (who sell new equipment).

Since this is a commercial role, we measure your performance by the amount of visits you do, volume of created opportunities, and your hit rate.

Who are we?

We are a team of problem-solvers from all over the world, proud to be working on transforming the future of food. As world leaders in advanced food processing solutions, we can contribute to creating a world where quality food is produced sustainably and affordably – but we need a new Customer Care Manager to help us get the most out of this opportunity.

If you are a person with a passion for driving Excellence, Innovation & Unity on a global scale, we invite you to join our dynamic team at Marel. 

What’s in it for you? 

Joining Marel means working in an environment where you can expect:

• freedom to take initiative and make a real impact in a growing global business
• recognition for your achievements
• clear objectives and realistic demands
• access to decision-makers and a global network of specialists

What kind of a person are you?

We encourage each of our 7,500+ employees to bring their unique self to work and aim to make everyone feel recognized, valued and free to explore their potential. We’re committed to creating an inclusive culture and welcome new colleagues from all walks of life; what is important is that you will recognize in yourself that you understand machines and equipment. You like to manage and organize your own work. Also, you have experience in sales of complex equipment or high value services. You want to be the trusted advisor for your customers, for you customer centricity is essential.

In order to be successful in this challenging role, we are looking for the following in your profile:

• Education in technical area (eg Mechanical, Electrical, or Mechatronical Engineering) or in Business Engineering.
• Minimum 2-3 years’ experience in a technical environment, preferably at a manufacturer of capital equipment, with experience in sales of services or capital goods.
• Understanding of the food processing industry is an advantage
• Comfortable speaker in Norwegian and English.
• Independent worker, able to schedule your own tasks and week planning.
• Willing to travel extensively (up to 80% of your time)

If you are looking for a role that has a variety of opportunities everyday, please do not hesitate to click on “Apply” and send us your resume! Interviews will be scheduled on a rolling basis, so don´t wait to let you know you are interested!

Marel is an equal opportunity employer and values diversity in the workplace.

We encourage all qualified individuals to apply. 

Join us, and let’s create something extraordinary together!