Customer Service Representative to Iron Mountain

At Iron Mountain, we recognize that a job well done has a positive impact on our customers, our employees and our planet. That's why we need smart, committed people who want to be part of Iron Mountain and start with us. Whether you're looking to start your career or make a change, get in touch and talk to us and we'll see how we can ensure your power at work is lifted and strengthened at Iron Mountain.

We offer expert, sustainable solutions in archive and information management, digital transformation services, data centers, lifecycle management and art storage, handling and logistics. We proudly work every day with our 225,000 customers worldwide to preserve their priceless items, get more out of their inventory and protect their data integrity in innovative and socially responsible ways. Are you curious to be part of our growth story while developing your skills in a culture that welcomes your unique contributions? If so, let's start the conversation.

Iron Mountain is now looking for a dedicated Customer Service Representative to join our fantastic team in Vestby!

Description:

In this role at Iron Mountain, you will work to provide exceptional customer service in the Norwegian and Danish customer service departments. You will belong to the office in Vestby, but your tasks will be for both Norway and Denmark. You will be the first point of contact for all customer enquiries, providing fast and professional customer support, finding solutions or escalating as necessary to ensure total customer satisfaction. You will also answer telephone inquiries from customers, liaise with all departments and investigate customer enquiries, process orders received by email whilst striving to deliver world class service in accordance with service level agreements and performance measures (KPIs).

With the position you will be part of a fantastic team of 7 other people, where 4 (including you and your manager) are based out of our office in Vestby. Hear from your future manager about the team dynamics and her leadership: “Although we are small teams split into 3 different sites, we communicate on a daily basis via chat or meetings. We have daily huddles to plan the days, and we do our best to support and help each other out. A good working environment is important and we want our employees to feel comfortable at work and to have the opportunity to develop. We have employees that have been in the company for years, and I believe this tells us that Iron Mountain is a great place to work.”

Want to hear even more? Read what one of your future colleagues has to say about your future team: “Being part of CARE Norway is truly inspiring. Everyone brings their unique strengths and perspectives to the table, creating a dynamic and collaborative environment.
I feel incredibly fortunate to work alongside such talented and dedicated individuals. We learn from each other, support each other, and achieve amazing things together.
I also highly appreciate the good spirit within our team. We celebrate each other's successes and support each other through challenges, making work a rewarding experience. Our Team Manager is exceptional. She has a remarkable ability to see the strengths and needs of each team member, creating an environment where everyone feels valued and empowered to contribute their best. Her guidance and support are invaluable, and we are all very grateful for her leadership. - Sissel, Customer CARE since 2013”

Qualifications and skills:

You have a relevant educational background or have previously worked with customer service or in the service profession, and you are used to working in several systems at the same time. You have at least a few years of documented experience from service work, preferably in a global organisation. It is an advantage if you have worked in environments with a wide range of technologies and have experience with digital document management.

Required:

• Experience from working in a Customer Service role from an office is required.
• Good written and oral communication skills in English and Norwegian.
• It is required to be able to read and understand Danish in addition to Norwegian and English. If you speak Danish as well that will be strongly advantageous.
• For this position we require that you hold the right to work in Norway.
• Basic technical understanding.

Advantageous:

• Experience as an archivist will be an advantage.
• Experience from working with Google Workspace.

About you:

To fit into the role, you should be a motivated person who shows enthusiasm and energy, use positive language towards customers and colleagues, and you must be able to adapt to change and be flexible. You should be proud and keen to act professionally in all contact with colleagues and customers. We aim to work to promote inclusion and teamwork. You must be a team player who always shows respect for customers and colleagues, have a pragmatic approach and must be able to demonstrate a good work ethic. Whilst we always try to support each other through times with high workload, you should be able to handle stressful situations and be able to prioritize and be flexible whilst keeping the customer in mind. It is also important that you have an eye for details and have excellent investigative and analytical skills and that you are confident with multitasking.

Furthermore, we work to act with integrity, and it is therefore important that the person is reliable, loyal and has a high degree of integrity. Finally, it is important that you can take ownership, which means that you take personal responsibility for customer matters and follow all options to ensure a satisfactory solution.

Other information:

This position is based out of our office at Deliveien 5, 1540 Vestby. We do however for this role offer a hybrid work model where you will be able to work from home 3-4 days per week once you are onboarded properly.

As we process strictly confidential information, a requirement for employment with us is that you pass a background check, we will require a copy of your criminal record and we will perform a global sanctions check before any possible employment can commence.

Kindly note that Iron Mountain does not sponsor any visa application process for this role.

ATTENTION! The selection process will be ongoing, so we recommend that you do not wait, but submit your application as soon as possible. You can submit your CV and motivational letter in Norwegian, Danish or English.