Assistant General Manager - WHSmith

WHSmith  Oslo, Norway (On-site)

As an Assistant General Manager in our WHSmith Gardermoen store, you’ll lead and inspire your team across 5 units to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers, and our colleagues to be proud to share their journey with us.

What being an Assistant Manager is all about?

·       Guiding and engaging your team to deliver day-day store operations, to maximise profitability throughout the units.

·       Have a strong focus on accuracy and thoroughness in all tasks, anticipating challenges and implementing organised solutions.

·       Creating a culture of learning, support, and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness to support our colleagues in an environment where everyone feels valued and welcome.

·       Working with the General Manager to share your knowledge of the local environment to maximise local opportunities and community involvement.

·       Lead clear food safety and due diligence processes throughout the leadership and store team mitigating risks throughout the units.

·       Creating a sense of pride within the store to ensure both colleagues and customer facilities are of a good standard, and that we are operating safely and legally.

·       Ability to prioritise tasks effectively, ensuring timely completion of tasks while maintaining high quality standards, adjusting schedules where necessary.

What our Store Leadership Team would love to see:

·       Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV.

·       Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor

·       Flexibility of approach that will allow you to support other stores in the area when needed.

·       Ability to build strong relationships and communicate clearly and engagingly at all levels of seniority

·       Experience of supporting employee training and development, and motivating teams adopting an ‘engage’ rather than ‘tell’ approach.

How we reward our teams:

·       Competitive Salary

·       25 Days paid holiday.

·       Pension Contribution

·       Free Airport Parking

·       Year End Bonus

Airport Requirements:

·       Luftfartstilsynet Check – to be completed by WHSmith if your application is successful.

·       5 years continuous references – to gain an airport pass you will need to provide 5 years’ worth of either employment or education references without any gaps within the EU-EEA

·       Photographic ID i.e. passport or Driving Licence

About us:

Celebrating 230 years, we’re proud to have grown and evolved into a globally recognised brand present in over 30 countries around the world, and we’re proud to be that air of familiarity people love and trust on their journey, both in life and through life. As a diverse group of over 11,000 colleagues, we are all on the same journey to a better business through our commitments to our planet, people, and the communities we serve.

From the United States to Australia, the Middle East, Asia, and Europe, we have c. 600 stores outside of the UK, and we are continuing to grow our international business. Our brand and tailored customer proposition in each location we operate in is synonymous with the travelling experience. Whether it’s hot dogs in Norway, or luxury chocolates in Belgium, our stores look and feel exciting and relevant to each market. With our ambitious global expansion plans, there’s never been a more exciting time to work in our European markets.

WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.