IT Systems Administrator II

Overview

Maintains and supports the integrity of the IT environment by supporting end user’s requests, and local infrastructure including Storage, Network and Server stability.

Responsibilities and Achievements:

• Provide local IT support for users and Helpdesk, remotely and on site in Stavanger and Swindon (UK - occasional travel)
• Ensuring a high level of uptime for all users
• Perform systems maintenance tasks, such as back-up, recovery and file maintenance.
• Administer, install and troubleshoot Windows computers and other technologies in place (meeting room, specific hardware,…)
• Ensuring system continuity of the local infrastructure by assisting the IT Infrastructure department, including local IT applications
• Consolidating the local inventory of IT supplies and computers, for punctual replacement or new comers
• Contribute to moderately complex aspects of a project.
• IT contact for local IT partners
• Evaluate specific IT needs, purchases or commissioning of new hardware / software in assistance of remote IT departments, based on global IT guidelines
• Coaching and training of users in relevant software using in T.D.Williamson environment
• Smartphone and subscription management based on local IT and HR policies
• Basic O365 & Active Directory administration

Technologies:

• Exchange 365 Hybrid (basic administration)
• MS Teams including Voice (basic administration)
• O365 administration
• Windows 10/11
• Windows Server 2012 / 2016 / 2019 (basic administration)
• Azure AD (basic administration)
• Meraki network (basic administration)
• ITIL
• ServiceNow
• Intune

Qualifications:

• Requires a bachelor's degree plus 2 years' experience, or 5 years' experience in lieu of degree.
• Work is generally independent and collaborative in nature.
• Demonstrated experience using an ITIL based ticketing system (ServiceNow)
• Demonstrated project timeline management skills
• Demonstrated customer facing support experience
• Must have strong written and verbal communication skills and the ability to articulate task management, priorities, and issues
• Troubleshooting skills with an attitude to learn new technologies
• Fluent English