Drive strategic partnerships, enhance customer loyalty, and create value in a dynamic ecosystem

Would you like to turbo-charge the way businesses engage their customers? Now you have the possibility to join Spenn – a joint venture between Norwegian and Strawberry, renowned pioneers in the airline and hotel industries. Become part of our brand-new company that is crafting the most exceptional loyalty platform in the Nordic region.

Our goal is to seamlessly connect loyalty programs through a shared currency we call Spenn, empowering program members to earn and redeem loyalty points across a wide array of partners, whether it's during their daily routines or globetrotting adventures. Personalized offers and cutting-edge digital services will be at their fingertips, all delivered through a mobile-first customer experience.

Spenn will challenge old rules with new ideas and consists of a team that brings passion and drive to the table everyday. Our dynamic and fast-paced work environment will provide ample opportunities to innovate, cultivate growth, and shape this innovative tech startup to the benefit of our loyalty program partners. At the core of our values is the belief that by bringing passion, pushing forward, and demonstrating expert know-how, we can exceed expectations and shape new and valuable relationships between people and brands.

Partner Success Manager

We’re seeking an experienced and results driven Partner Success Manager with a collaborative and entrepreneurial mindset to join our centrally located Oslo headquarters.

As a key player in our Loyalty & Partnerships team, you’ll lead the success of strategic partner relationships by aligning their goals with Spenn’s value proposition and securing great user experiences, while driving measurable impact through growth, customer engagement and partner performance. Your role will be pivotal in driving engagement, customer loyalty, value and mutual success for both partners and Spenn.

Responsibilities:

• Own a portfolio of strategic partners, acting as the main relationship lead, ensuring high levels of engagement. Coordinating deliverables with internal stakeholders.
• Drive measurable performance improvements through structured Partner Account Plans focused on growth, retention, and activation.
• Ensure smooth integration of partners into the platform and foster engagement at all stakeholder levels.
• Identify opportunities to increase customer loyalty and optimize partnership value.
• Collaborate on joint marketing and engagement plans to achieve strategic objectives.
• Oversee daily operations and ensure successful execution of partnership activities. Track performance metrics, execute quarterly business reviews, and provide strategic recommendations.
• Oversee daily operations and ensure successful execution of partnership activities.
• Leverage data and insights to support partner objectives and drive continuous improvement.
• Define success metrics, monitor performance, and lead quarterly business reviews with partners.
• Report on partner performance and provide actionable recommendations. Deliver insights that drive improvements, optimize engagement, and increase partner ROI.

Required experience and qualifications:

• Bachelor’s or Master’s degree in relevant area, preferably in Economics/Business Administration
• 5+ years of client management experience, ideally in marketing, loyalty, or similar industries.
• Strong experience in scaling tech-driven partnerships and working in fast-growth environments
• Proven capabilities to navigate in a fast-changing organisation with fast moving targets and deliverables, and ability to thrive in dynamic environments with shifting priorities
• Excellent commercial acumen with proven ability to drive revenue and engagement through partnerships.
• Experience in retail, financial services, or telecommunications and/or tier one consultancy company is a plus. Particularly in loyalty or customer engagement.
• Strong proficiency in PowerPoint and other presentation tools; some technical understanding preferred.

Personal attributes:

• Solution-oriented, improvement mindset, analytical and structured.
• Proactive and takes ownership of role and responsibilities.
• Collaboration skills. Team player, focused on team goals, and sharing best practice.
• Able to embrace change and to have an improvement mindset.
• Time management skills; accustomed to meeting deadlines and ability to work under pressure.
• Self-reliant and self-motivated; ability to work independently and in teams.

What will you get from working with us?

• Varied responsibilities and challenging tasks in a start-up environment
• Competitive terms of employment and good benefit schemes
• Collaborative and supportive work environment, where we are all motivated, engaged and committed in driving the company to exceed expectations.

Hiring process:

Ideally, we are looking for someone to join as soon as possible, however, finding the right mix of dedicated employees to the company is at the core of all decisions in the hiring processes.

If you want to apply for this role, please do so by attaching your CV & application, and link to a detailed LinkedIn profile.

We will review applications and call for interviews on a continuous basis.