Response and Support Center Operator - 27362

Response and Support Center Operator - 27362

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Techconsult is the link between jobs and professionals. For one of our customers we are now looking for a Response and Support Center Operator   27362

A small emergency response team working on 24/7 shift rotation from Global Security & Emergency Operations Centre (Response & Support Centre 'RSC'). RSC is the main point of contact for notification of emergencies and mobilization of resources. RSC is the 24/7 link between employees, operations, activities, and emergency response organization. RSC monitors threats, maintains situational awareness, and informs stakeholders. Support for employees during business travel. Coordination of the Petroleum Security Network.

Job responsibilities:

•    Main point of contact in the company for notification of emergency situations 

•    Acting on all reports of serious incidents and situations requiring emergency response support, ensuring further notification in accordance with established plans.

•    Providing remote support to employees during business travel, following-up Journey Management Plans (JMP) and Travel Communication Plans 

•    Conducting real-time threat monitoring from open sources and initiating actions as needed 

As an Operator within the Response and Support Centre, your primary tasks include: 

•    Receive and act on reports of serious incidents, including further notification and mobilization of the companies emergency response organization. 

•    Collect, analyze, and disseminate data from open-source information systems to support stakeholders understand and mitigate threats and risks. 

•    Transform collected data into written and actionable reports. 

•    Maintain situational awareness of the global threat landscape and proactively inform stakeholders in a timely manner about identified threats.

•    Stay updated and seek information on evolving threat picture. 

•    Support POB count during incidents and business travel in high threat countries 

•    Collaborate with the companies emergency organization by monitoring, responding and executing tasks in company corporate crisis management tool. 

•    Conduct notification and mass communication to employees in case of serious incidents 

•    Notify and collaborate with Petroleum Industry Security Alert System (PISAS) when required The position implies 24/7 shift work - including weekend, evening and night shift.

Your experience and qualifications:

•    Degree level education preferred - preferably in risk management or a security related discipline 

•    Experience from relevant positions within operations, security, emergency response, and/or military (OSINT) 

•    Have good understanding of security and emergency preparedness. 

•    Adequate IT and digital skills. Prior knowledge of CIM (Crisis Management tool) is considered an advantage 

•    Fluency in Norwegian and English, written and oral, is essential 

•    Knowledge of national and international role and presence is considered an advantage 

Personal qualities:

•    Team player, however able to operate individually. 

•    Problem solving skills and creativity. 

•    Ability to handle stress in demanding emergency situations. 

•    Proactive and pragmatic; strong analytic, problem solving and communication skills

Job Specifications: 

The application deadline for this position is ASAP, but we will also consider candidates for similar or other relevant positions consecutively.

Workplace: Stavanger

Start: 31.03.2025

Duration: 31.03.2026

24/7 onshore rotation, incl. weekend, evening and night shifts

As an employee at Techconsult, we can offer you the following: 

•    Competitive salary 

•    Professional development and flexibility by working in projects with the major companies within oil, gas and land based industry

•    A close follow-up of each employee

•    Insurance benefits

•    Social activities

•    Training support 

Techconsult emphasis being close to our employees and we focus on being a professional, safe and pleasant employer, where you will clearly notice that the focus is on you. 

If any questions concerning this position, please contact me, Irene Knutsen, by email: irene.knutsen@techconsult.no

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