We are growing!!

Role

You will collaborate closely with our Customer Success Managers to ensure a smooth technical onboarding process, enabling customers to fully leverage our platform’s capabilities. In this role, you will be instrumental in integrating systems, coordinating with multiple third-party providers, and ensuring seamless connectivity. Additionally, you will drive feature adoption and maximize usage as new functionalities are introduced. This position involves extensive interaction with customers and partners, as well as close collaboration with our Product, Tech, Sales, and Customer Success teams to deliver a seamless experience from day one

Responsibilities

Technical Onboarding Management

• Lead the technical onboarding process to ensure smooth customer setup and product familiarity.

• Ensure every customer have access to the relevant features of our product

Customer Support & Troubleshooting

• Provide responsive support to customers, addressing inquiries, resolving issues, and escalating technical problems as needed.

• Serve as the primary contact for support, ensuring fast, high-quality assistance.

Cross-Functional Collaboration

• Work closely with Product and Tech teams to relay customer feedback and drive improvements.

• Collaborate with Sales and Customer Success to deliver a seamless customer experience.

• Extensive collaboration with partners, such as ERP providers and Payment Service Providers

Administrative Support

• Maintain accurate customer records, onboarding progress, and support documentation.

• Report on onboarding metrics, customer satisfaction, and support trends to guide improvements.

Qualifications

Technical Curiosity

• Eager to learn new technologies and comfortable with troubleshooting; knowledge of APIs is a plus.

• Interest in and/or experience with payments and Payment Service Providers 

Strong Communication Skills

• Excellent written and verbal communication skills, with the ability to simplify complex concepts.

• Fluent in Norwegian and English; additional languages such as Danish, are a plus.

Problem-Solving Mindset

• Proactive, creative, and solution-oriented approach to challenges.

Organizational Skills

• Strong multitasking and organizational skills, with attention to detail.

• Familiarity with tools like HubSpot is helpful for managing customer interactions.

Team Collaboration

• Comfortable working cross-functionally with Product, Tech, Sales, and Customer Success teams.

• Actively shares feedback to enhance the customer experience in a fast-paced environment.

Who you are

We believe you have a bachelor degree or similar, preferably within business or tech. We think you might have recently finished your education and are now looking for a company where you can learn, grow and thrive.

What to expect from us

We care deeply about creating a space where you can make a real impact. We’re excited to see how you can contribute and look forward to your application!

Our office is in Oslo, and we work in a hybrid model where we collaborate in person minimum three days a week.