Are you ready to lead digital growth and create exceptional customer experiences?

Swix makes premium, performance sports equipment and apparel for active people who love to do their best — no matter the conditions. We are here to help you get the most out of your passion, by enabling you to show up perfectly prepared, every time.

Are you passionate about driving digital growth and creating exceptional customer experiences? 

As our Ecommerce and Customer Experience Manager, you’ll be at the forefront of shaping Swix’s global D2C eCommerce strategy, leading a team dedicated to optimizing performance and enhancing every step of the customer journey.

If you thrive in a fast-paced, passionate environment and love turning challenges into opportunities, this is your chance to make a real impact. Join us and help take Swix’s eCommerce and customer experience to the next level!

Areas of Responsibility:

Webshop Management

• Drive Swix’s global D2C eCommerce strategy and daily operations across out webshops.
• Optimize site performance, conversion rates, and UX through data-driven improvements.
• Manage product displays, landing pages, campaigns, and outlet products to maximize sales.
• Work with developers, designers, and marketing to enhance content, traffic, and user experience.
• Continuously improve the customer journey for both B2B and B2C customers.

eCommerce

• Provide expertise on eCommerce industry best practices.
• Identify and capitalize on new eCommerce opportunities.

Omnichannel Responsibilities

• Develop and implement a seamless omnichannel strategy with the Retail team.
  Work with Wholesale to ensure a consistent customer experience across all touchpoints.
• Optimize Swix’s wholesale presence with product info, marketing assets, and content.

Customer Experience Management

• Overarching responsibility of the customer service team for high availability and issue resolution.
• Develop and maintain customer service policies and standards.
• Optimize B2C support as Brav expands internationally.
• Enhance communication through digital tools and data-driven improvements.
• Train the team in product knowledge, services, and tools.
• Conduct performance evaluations and drive continuous improvements.

Who are we looking for?

Must have:

• Minimum 3-year academic Bachelor's degree preferably in business administration, marketing, or communication.
• Minimum 5 years of relevant experience within the fields of eCommerce, Customer Service, Business Development.
• Extensive knowledge of eCommerce technology and sophisticated analytics.
• Experience working with digital marketing channels
• Proficiency in web analytics tools such as Google Analytics, Google Merchant Center, and Google Tag Manager.
• Experience with complex eCommerce platforms (Epi server, Sanity, Omnium is a plus)
• Strong proficiency in digital productivity tools (MS Office/GSuite).
• Very good English communication skills, both written and spoken.

Nice to have:

• Very good Norwegian communication skills, both written and spoken.
• Relevant experience within the sports retail industry.
• Working knowledge of web development.
• A genuine interest in nature and an active lifestyle.

Personal skills:

• Passion for eCommerce, customer experience, and innovation.
• Strong commercial, analytical, and strategic mindset with a results-driven approach.
• Skilled in data analysis, problem-solving, and project management.
• Adaptable to rapid changes in business, technology, and processes.
• Proactive, team-oriented, and detail-focused with a strong work ethic.
• Able to multitask under pressure and thrive in a fast-paced environment.

What do we offer?

• Opportunity to advance your career within a dynamic company with a strong legacy.
• Collaborate with passionate colleagues who are deeply committed to the brand.
• Be part of an iconic global brand with a deep-rooted history in Norway.
• Enjoy avorable employee discounts on all our products.

At Brav, we are committed to fostering a diverse, inclusive, and equitable work environment. We believe that diversity in backgrounds, perspectives, and experiences enriches our workplace, ultimately benefiting our team members, customers, and community. We actively seek candidates from all backgrounds to join us in our mission to create the best foundation for our customers' outdoor experiences. We encourage individuals of all ethnicities, genders, ages, abilities, and backgrounds to apply.

Do you take the challenge? - Let's see what you’ve got!

Application Deadline: 30 th April.