Senior Technical Support Engineer (maternity cover)

We are seeking an experienced Senior Technical Support Engineer to join our Technology Department to cover a period of maternity leave (12 months as from June 2025). As a Senior Technical Support Engineer, you will serve as a technical leader within the Service Desk team being a bridge to both the Workplace Technologies and Network Security teams. This role requires both advanced technical expertise and business analysis skills to drive service improvements and resolve complex technical challenges.

This senior position offers an exciting opportunity for you to leverage your technical expertise and leadership skills to make a significant impact across our technology landscape. You are a strong problem-solver, enjoy engaging with staff across the organisation and external vendors, possess excellent communication skills, work independently and proactively with a passion for continuously improving service delivery. As a bridge, you will be identifying and delivering opportunities for technology improvements while working on support incidents and cross team projects delivered directly to the Workplace Technologies, and Network Security teams.

You will join the global Service Desk team in Oslo office, and report to the Head of Service Desk in London.

What you will do

• Lead complex technical support initiatives and serve as an escalation point for challenging issues that require advanced troubleshooting

• Collaborate with Workplace Technologies and Network Security teams to implement and maintain robust technical solutions

• Conduct business analysis to identify process improvements and technology enhancements that align with organisational needs

• Mentor and provide technical guidance to Service Desk team members

• Develop and maintain documentation for technical processes and solutions

• Manage and oversee critical incident responses, including coordinating resources and communicating with stakeholders

• Contribute to strategic planning for service desk operations and technology infrastructure

• Lead projects related to service improvements, technology deployments, and security enhancements

• Analyse support metrics and trends to identify opportunities for proactive solutions
  

What you need

• 8+ years of experience in technical support or IT operations, with at least 2 years in a senior or lead role

• Strong technical knowledge of enterprise IT environments, including Microsoft 365, Windows OS, Microsoft Intune and networking

• Experience with business analysis methodologies and process improvement

• Understanding of ITIL framework and IT service management principles

• Knowledge of network security concepts and best practices

• Project management experience with demonstrated success in leading technical initiatives

• Bachelor's degree in computer science, Information Technology, or equivalent practical experience

• Relevant technical certifications (MCSA, CompTIA, ITIL) are a plus

• Mac support knowledge is an advantage

• Excellent communication skills in English

Who you are

• A strategic thinker who can balance technical solutions with business needs

• An excellent communicator capable of translating complex technical concepts for non-technical stakeholders

• A relationship builder who can inspire action through collaboration and persuasion rather than positional authority.

• A problem-solver with the ability to anticipate issues before they impact operations

• A service-oriented professional with a commitment to continuous improvement

• Adaptable and calm under pressure during critical incidents

• Self-motivated with the ability to manage competing priorities

• Collaborative team player who builds strong relationships across the organization
  

Work Schedule
Candidates will complete 8-hour daily shifts during core working hours, Monday through Friday between the hours of 8:00AM CET and 6:00PM CET. As such, there will be an occasional requirement to work onsite shift patterns on rotation with the wider team to cover trading hours during weekdays. Candidates should be willing to work outside of core hours in a shift model and willing to be on-call over the weekend and holidays.

What we offer
Norges Bank Investment Management offers a rewarding, international fast-paced working environment, and the opportunity to play a role in safeguarding and building financial wealth for future generations as part of one of the world’s largest funds. Norges Bank Investment Management has a performance culture that values the contribution of every individual and focuses on professional growth.

Our Values
We're driven by a culture of continuous learning. We take action while constantly seeking better ways to achieve our goals. Learning is embedded in everything we do. We embrace growth opportunities and strongly encourage lifelong learning. We emphasize digital proficiency, with a particular focus on AI. Our people are expected to be comfortable adopting and leveraging AI tools. We prioritize wellbeing, supporting both ourselves and our colleagues. And last but not least, we believe in creating a safe environment where we have fun together!

We aim to increase the share of women to exceed or match the industry average across all functions. Norges Bank Investment Management is committed to ensuring Equal Opportunities for all employees.

Are you interested?

We would love to hear from you! You can apply through the link in this ad, that will take you to the application form in our recruitment system.
Applications will be reviewed consecutively throughout the application period.

Do you have questions about the role or the team? Please contact Hiring Manager Akladious, Yohanna.

Please note:
Employment with Norges Bank is conditional on approved security check in accordance with Norges Bank’s rules, which may include criminal background and credit checks, and approved verification of employment history and academic records.

Application close at 23:59 CET