Join us as Head of Operations for the Nordic cluster

The Head of Operations Nordic cluster is responsible for that the Nordic Operations team is providing efficient and professional service to our customer, partners and suppliers. The Head of Operations reports to COO of the Nordic cluster. The positions will be based in Oslo. 

Responsibilities:

• Manage a dedicated and competent Nordic Operations Team.
• Develop the organization, procedures and IT systems to increase automatization and efficiency.  
• Manage operational risks.   

Main activities:

• Manage the operations activities in the Nordic cluster in order to efficiently cover the needs.
• Follow up the customer contracts through the contract life-cycle, and update the contract with any amendments,
• Ensuring the completion of KYC (know your customer) studies,
• Liaising with Sales and other internal departments to ensure that the customer is presented with a consistent and accurate response,
• Ensuring asset protection coverage.
• Consistently develop processes and IT systems to ensure that excellent service levels can be maintained,
• Ensuring compliance with local regulation and internal policies at all times
• Recruit, train and supervise additional members of the operational team.

We are looking for someone with:

• Master degree in business or finance
• Confirmed experiences (around 5 years) in a similar function towards Operations / Middle-Back Office / Customer Service, knowledge of Leasing Industry is an advantage
• Bilingual skills – English and one of the Scandinavian languages 

Personal characteristics:

• Your implementation ability is good, and you deliver on time with good quality
• You work systematically and methodically, are good at planning and making clear priorities
• You have a Client Focus and work well with others, communicate clearly and precisely, and have the ability to impact others
• Creates a stable and affirmative atmosphere, supports, and encourages your co-workers when problems arise and is steady and trustworthy
• Shows specialist knowledge and expertise in your own field, but is curious to learn and participate in continuous professional development

We offer:

Competitive conditions, good development opportunities and an informal, sporty and international environment characterized by passion and commitment.

Workplace: Oslo (Fulltime employment)

Questions about the position are addressed to:

COO Nordics Cluster Arve Line.

Written application with CV is sent as soon as possible to arve.line@bnpparibas.com or through Finn application form.