Nordics Payroll & Benefits Administrator

Nordics Payroll & Benefits Administrator
Oslo, Norway | 60% part-time (22.5 hours/week)

Puzzel: The Low-Down 🔍

Puzzel is a leading provider of cloud-based contact center solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact center, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency.

With 25 years’ experience since our foundation in Norway, we’re already #1 in the Nordics, growing rapidly in the UK and expanding into the Netherlands and Finland in 2024, but our ambition is to become the clear European market-leader in the coming years 🚀

Why we’re proud

• 2024 CX Awards Winner, ‘Best Mid-Market Contact Center Platform’
  
• Puzzel was recognised as the 'most innovative European-founded CCaaS provider' and top 3 globally by Frost & Sullivan in 2023
• Best Practices Company of the Year 2023
• Consistently high Glassdoor rating
• 2023 customer NPS score of 37
  
• Puzzel places high importance on work-life balance and flexible working hours - as recognised by Flexa, placing 25th out of all companies they partner with in 2023!
• We are working with Mercer on salary benchmarking, to ensure pay equality and market competitiveness

Key Data Points

• €50m revenue in FY 2023 (up from €45m in 2022)
• Currently ~295 employees
• Used by more than 1100 businesses across 40 countries
• Servicing ~60,000 customer service agents on a daily basis + 800 million customer interactions yearly

What you'll do 💻

As our International Payroll and Benefits Administrator, you will be part of the overall finance team reporting to the CFO, contributing to the completion of our Norwegian, Swedish, Danish and Finnish International payrolls, as well as maintaining commission, compensation and benefit data for employees. You will be joining a team who will be keen for you to succeed and will provide you with opportunities to develop your knowledge and skills, whilst offering guidance and support on various processes.

The position is located in our Oslo office and reports to the Group CFO. It is intended to be a 60% role, with flexibility on how you choose to split your time.

Responsibilities:

• Lead the transition away from outsourced payroll agency
• Provide daily support on payroll matters to the finance team
• Data input into various payrolls as required
• Liaison with any outsourced payroll processors and benefits administrators
• Liaison with legal team and HR department for any unusual or one-off payroll matters (e.g. terminations)
• Benefit and pension administration, managing opt outs / ins and uploading data to relevant parties
• Assist the RevOps team in creation of, measurement of and establishing entitlement to payment for sales commissions
• Maintaining addresses, salaries and/or name changes in the HR system
• Assisting with payroll queries, improvements and implementing changes
• Responding to emails in a timely manner
• Maintaining accurate records and documentation

The must haves 💪

• Solid professional education, preferably degree in finance or payroll administration (or related), or qualified through experience
• Strong Excel skills (Pivot tables/V-lookups as minimum)
• International payroll management across Norway, Sweden, Denmark and/or Finland (at least 2 of these)
• Payroll software

The nice to haves ➕➕➕

• Experience running payroll in other countries outside of Nordics

The location

This role will be based in our Oslo HQ, with expectations of 2-3 days/week in the office.

What’s In it for You? 💰

• Competitive salary
• Part-time hours with split as you wish
• Flexible, hybrid approach to working; split your time between the office and home
• You get to be part of a fun, driven and supportive team
• Gift on your birthday
• Annual Summer and Christmas parties
• Excellent development opportunities and a great company culture

What to expect from the interview process ❔

• Screening call with Talent Acquisition
• 1st interview with Chief Finance Officer
• 2nd interview with Chief People Officer (HR) (in person)
• Psychometric assessments

Puzzel Values 🎯

• 
  Built on Trust – trust is an intrinsic Nordic value, upon which Puzzel has been built. We trust each other and our customers and partners trust us.
• 
  Stronger Together – working together in a genuinely collaborative way, with a shared purpose, we have an empowered organisation that is better equipped to delight customers and partners.
• 
  Stay Hungry – have a continuous hunger to raise our game, innovate and be the best we can be professionally.

Diversity & Inclusion 🌍

We want everyone at Puzzel to be their true, authentic selves at work irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background.

Whilst we are proud to already have a diverse workforce from across the globe, we are aware that things could always be improved – for example, we currently have a ratio of female 26:74 male employees, which whilst not uncommon for the tech industry (average in SaaS is 26% female), it’s far from ideal. So, what are we doing to improve this?

• Our Global Leadership Team (C-suite) has shifted from 100% male to 50 male: 50 female in the past 18 months.
• We have increased our % of female hires from 23.6% in 2021 to 38.5% in 2023.
• We are partnering with the likes of Flexa, who have significantly higher-than-average talent pools of candidates from diverse backgrounds.
• We are working with State Employment initiatives in Norway and Sweden to bring candidates through internship/apprenticeship routes and are investigating similar initiatives in the UK and Bulgaria.
• By raising awareness and transparency, we are hoping to further attract a diverse workforce.

We are continuously striving to foster an inclusive and diverse environment, where everyone is celebrated for who they are. If there is anything we can do to support you in the interview process, or beyond, please let us know.

One Last Thing ☝🏻

Even if you feel you are only a 75% match for this role, we still want to hear from you. This list is purely indicative. Skills can always be learnt.

Please note that we are not able to provide sponsorship for this role, so you must have eligibility to work in the country you are applying for.

By applying you accept the terms of our Privacy Notice which can be found on our website. Puzzel are not considering candidates that do not have a work permit in the country we are hiring in.