Head of Customer Success at Findable

Are you a customer success leader with a passion for building high-performing teams and driving long-term value for clients?

Findable is seeking a Head of Customer Success to lead and grow our customer success team. You’ll work closely with our customers to ensure they receive maximum value from our product, and you’ll be instrumental in driving customer adoption and satisfaction across our customer base. As we scale, you’ll be responsible for expanding the CS function, hiring and mentoring new team members, and developing processes that ensure both customer and team success.

The Role
As the Head of Customer Success at Findable, you’ll play a critical role in shaping the future of our customer relationships. You’ll manage and scale a team of 3 Customer Success Managers, develop strategies to drive customer engagement and retention, and work closely with our leadership team to ensure that customer success is aligned with company growth. This is a unique opportunity to make an impact at a rapidly growing SaaS company.

What we’re looking for:

Customer-Centric Leadership
You have a deep understanding of what it takes to make customers successful, and you’re ready to lead a team that delivers exceptional value. You’re a customer success expert who knows how to build strong relationships and ensure high levels of customer satisfaction and retention.

Proven Experience in Scaling CS Functions
We’re seeking someone with a strong background in leading and scaling customer success teams. You’ve successfully implemented customer success strategies, built out teams, and established processes that help customers thrive and stay engaged with the product.

Hands-on Approach
In a startup environment, flexibility is key. You’re someone who’s comfortable diving into the details and working directly with customers when needed. At the same time, you’re able to think strategically about the future of the team and its role within the company.

Key Responsibilities:

• Team Leadership: Lead, mentor, and grow a team of Customer Success Managers to ensure the highest levels of customer satisfaction and performance.
• Customer Retention & Engagement: Develop and execute strategies to increase customer retention, product adoption, and overall customer satisfaction.
• Customer Advocacy: Be the voice of the customer within Findable, ensuring their feedback is heard and integrated into product development and company strategy.
• Process Development: Build scalable processes that drive efficiency and ensure long-term customer success.
• Cross-functional Collaboration: Work closely with sales, product, and leadership teams to ensure a seamless customer experience and drive alignment on company objectives.
• Metrics & KPIs: Set and track key performance indicators for the CS team, using data to improve processes and drive continuous improvement.

Qualifications:

• 7+ years of experience in customer success leadership roles, preferably in a SaaS or tech environment.
• Proven track record of building and scaling customer success teams in a fast-growing company.
• Strong understanding of customer success metrics and the ability to use data to drive decisions.
• Excellent communication, relationship-building, and leadership skills.
• Experience collaborating cross-functionally with product, sales, and leadership teams.
• A hands-on, problem-solving approach combined with strategic vision.

Work Environment
This role offers flexibility with a hybrid work model, allowing you to work both remotely and from our headquarters in Oslo. As the Head of Customer Success, you’ll have the opportunity to build and lead a team that’s critical to our growth and success.