Operation Center Team Lead

About the employer
Lefdal Mine Data Centers is one of the leading data center providers in Europe and offers modern and flexible solutions for digital infrastructure that is based 100% renewable energy, low cost of power, and a highly cost-efficient operation. Due to the strong value proposition, the company has been awarded large contracts with domestic companies and large international enterprises within both the private- and public sectors.

The company is experiencing rapid growth and has strong financial ownership through Columbia Threadneedle ESIF – a global investment fund investing in European green infrastructure assets and Rittal Gmbh - a global supplier of IT solutions, hardware, infrastructure, and cloud solutions.

About the role

Lefdal Mine Datacenter is seeking a dedicated and responsible Team Lead for our Operation Center (OC).

The OC Team Lead will be responsible for the Operation Center and for day-to-day management of the OC Operators. This includes ensuring operational excellence by monitoring and analysing data, performance, alarms and notifications using the Building Management System (BMS).

As OC Team Lead you are expected to maintain a resilient team of trained professionals that can support customers and to coordinate activities with internal resources, subcontractors and visitors. OC Team Lead will report to Head of IT Operations.

Strategic responsibilities

• Man the OC during normal business hours; 0800-1600.
• Ensure operational efficiency through analysing data and performance using the BMS system.
• Actively engage in goal setting. Track and be accountable for overall team productivity.
• Collaborate with the Head of IT Operations and other internal stakeholders to identify system/process gaps and improve business practises.
• Assist the Head of IT Operations to identify, attract and hire new talent while proactively working to upskill and retain key members of the team.
• Actively engage in scenario training and compliance related activities.

Operational responsibilities

• Day-to-day management of the OC Team.
• First and second line customer support.
• Ownership of the ticketing system and ensuring that accurate data is recorded.
• Incident management and registration of non-conformities.
• Shift and vacation planning. 
• Supporting the operational team.

Required experience

• A degree in technical and/or process-oriented disciplines
• Driver licence (B)
• Experience from operational positions related to Data Center Operations
• Experience in all areas according to the main responsibilities
• Strong verbal and written communication skills, both Norwegian and English
• Experienced in shift planning
• Documented team leadership experience

Preferred skillset

We are looking for a candidate who thrives in a dynamic environment, brings a natural enthusiasm and outgoing personality to their work and demonstrates strong leadership abilities. Our ideal candidate approaches challenges with a data-driven mindset and possesses good analytical skills, enabling them to make informed decisions and contribute to continuous improvement in our team.

Questions can be addressed to the recruitment team at careers@lefdalmine.com or directly to Head of IT Operations Dan Arve Barmen +47 954 02 533.

The team at Lefdal Mine Data Centers is continuously on the lookout for competent individuals. We are convinced that success is the result of talented employees, determination and an innovative culture. We are seeking individuals who are skilled in their respective fields, who bring complementary knowledge and who can be an active contributor to a dynamic work environment.

Lefdal Mine Data Centers offers competitive salary conditions and a good pension plan.

We conduct background checks as part of our recruitment process. The background check will not be conducted without the candidate’s consent, and selected candidates will receive further information regarding this.

Application deadline: November 21st.