Response and Support Center Operator

Petrolink is looking for a Response and Support Center Operator to assist a small emergency response team working on 24/7 shift rotation from our Global Security & Emergency Operations Centre in Stavanger. 

This position has the opportunity for a 2 x 6 month extension.

Contract location: At Client Offices, Stavanger, Norway

Duties and responsibilities

As an Operator within the Response and Support Centre, your primary tasks include:

• Main point of contact for notification of emergency situations

• Acting on all reports of serious incidents and situations requiring emergency response support, ensuring further notification in accordance with established plans.

• Providing remote support to employees during business travel, following-up Journey Management Plans (JMP) and Travel Communication Plans

• Collect, analyze, and disseminate data from open-source information systems to support stakeholders understand and mitigate threats and risks.

• Transform collected data into written and actionable reports.

• Maintain situational awareness of the global threat landscape and proactively inform stakeholders in a timely manner about identified threats.

• Stay updated and seek information on evolving threat picture.

• Support POB count during incidents and business travel in high threat countries

• Collaborate with Equinor’s emergency organization by monitoring, responding and executing tasks in our corporate crisis management tool.

• Conduct notification and mass communication to employees in case of serious incidents

• Notify and collaborate with Petroleum Industry Security Alert System (PISAS) when required

The position involves 24/7 shift work - including weekend, evening and night shifts.

Qualifications

We are looking for the right candidate with the following qualifications:

• Degree level education preferred - preferably in risk management or a security related discipline

• Experience from relevant positions within operations, security, emergency response, and/or military (OSINT)

• Have good understanding of security and emergency preparedness.

• Adequate IT and digital skills. Prior knowledge of CIM (Crisis Management tool) is considered an advantage

• Fluency in Norwegian and English, written and oral, is essential

Personal qualities

We are looking for people with the following qualities:

• High ethical standards

• Team player, however able to operate individually 

• Problem solving skills and creativity

• Ability to handle stress in demanding emergency situations

• Proactive and pragmatic; strong analytic, problem solving and communication skills

We can offer

• Employment with competitive terms

• Exciting projects and challenges

• Competence building and further education

• AFP

Contacts

Dag Nedrum, President & CEO, +47 51 30 00 10

Location

Kanalsletta 4

4033 Stavanger

Key information:

Employer: Petrolink as


Reference number: 4934488366

Percentage of full-time: 100%

Project

Start date: 31/03/2025

End date: 31/03/2026

Application deadline: 12/03/2025